<p>Title: Lockbox Gift Processing Associate</p> <p>Schedule Format - Location: Hybrid - San Francisco</p> <p>Pay Information: $34.07 - $41.33 hourly</p> <p>The Lockbox Gift Processing Associate, provides gift processing support for Membership</p> <p>operations and may also support new fundraising initiatives as required. This position reports to</p> <p>the Senior Manager, Membership Operations. The successful candidate will be required to join</p> <p>NABET Local 51.</p> <p>One of our core values at KQED is that we are better together, and that we commit to learning,</p> <p>growth, and holding ourselves accountable. We value the contributions of marginalized people</p> <p>in society - including Black, Indigenous, and all people of color, people with disabilities, and</p> <p>LGBTQIA+ people - and we believe that these communities must be centered in the work we</p> <p>do, and we strongly encourage members of these communities to apply.</p> <p>Essential Functions:</p> <p>? Assists with reviews of current practices to make recommendations for process</p> <p>improvement.</p> <p>? Reports any processing irregularities and any irreconcilable issues to manager.</p> <p>? Specializes in processing multiple contribution methods including but not limited to</p> <p>cash/check gifts by stock, donor advised funds, trusts and individual retirement</p> <p>accounts.</p> <p>? Processes membership and development gifts via Lockbox and through WFB/PayPal</p> <p>and EFT transactions. Notifies Development of gifts over $10K.</p> <p>? Responsible for reviewing feedback and either responding in a timely manner or</p> <p>forwarding to the appropriate department for response.</p> <p>? Provides support in other areas of gift processing to the operations department as</p> <p>required.</p> <p>? Supports customer service as needed addressing inbound inquiries culminating in an</p> <p>outbound response by phone and/or email as well as other critical work assigned by</p> <p>operations supervisor.</p> <p>? Customer service phone shifts as needed.</p> <p>Knowledge/Experience Required:</p> <p>? Experience with payment processing and a desire to implement positive change driving</p> <p>positive customer experience outcomes.</p> <p>? An openness to and excitement for learning new processes, programs, and skills as</p> <p>needed in order to deliver the highest possible quality of customer service and increase</p> <p>efficiency.</p> <p>? Excellent oral and written communication skills.</p> <p>? Ability to manage difficult situations with tact, diplomacy and excellent customer service.</p> <p>? Proven track record in working with others to problem-solve and create effective</p> <p>solutions.</p> <p>? The ability to multi-task, collaborate, and prioritize work in a fast-paced environment.</p> <p>? Ability to interact effectively with external vendors as well as staff within the Membership</p> <p>Department and in other departments throughout the organization.</p> <p>? Experience with Revolution OnLine a plus.</p>