<p>Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability.</p> <p>Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.</p> <p>About the Role:</p> <p>Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver offices . In this role, you'll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization.</p> <p>What You'll Be Working On:</p> <ul> <li> <p>Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment.</p> </li><li> <p>Work with diverse teams and external vendors to improve system performance and provide seamless user support.</p> </li><li> <p>Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results.</p> </li><li> <p>Administer and configure cloud identity platforms, MDM automation</p> </li><li> <p>Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation.</p> </li></ul> <p>What You'll Bring to the Team:</p> <ul> <li> <p>Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).</p> </li><li> <p>Experience with MDM automation (e.g., Google MDM, Kandji, Intune).</p> </li><li> <p>Experience administering and troubleshooting Windows, MacOS, and Linux systems.</p> </li><li> <p>Proficiency with ticketing systems, IT documentation platforms, and SAAS management.</p> </li><li> <p>Strong written, oral, and interpersonal communication skills.</p> </li><li> <p>Experience working as a project-oriented engineer.</p> </li><li> <p>Previous NOC/SOC experience is desired.</p> </li><li> <p>Ability to self-start, collaborate, and problem-solve effectively.</p> </li><li> <p>Ability to pass a background check.</p> </li></ul> <p>Requirements:</p> <ul> <li> <p>Bachelor's degree or equivalent experience with 6+ years of IT systems experience.</p> </li><li> <p>Prior experience working in enterprises with significant user bases.</p> </li><li> <p>Prior manufacturing environment or tech warehouse experience preferred.</p> </li><li> <p>5 day in office requirement</p> </li></ul> <p>Benefits:</p> <ul> <li> <p>Industry competitive pay</p> </li><li> <p>Restricted Stock Units in a fast growing, well-funded technology company</p> </li><li> <p>Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents</p> </li><li> <p>Employer contributions to HSA accounts</p> </li><li> <p>Paid Parental Leave</p> </li><li> <p>Paid life insurance, short-term and long-term disability</p> </li><li> <p>Teladoc</p> </li><li> <p>401(k) with a 100% match up to 4% of salary</p> </li><li> <p>Generous paid time off and holiday schedule</p> </li><li> <p>Cell phone reimbursement</p> </li><li> <p>Tuition reimbursement</p> </li><li> <p>Subscription to the Calm app</p> </li><li> <p>MetLife Legal</p> </li><li> <p>Company paid commuter benefit; up to $300 per month</p> </li></ul> <p>Compensation Range</p> <p>Compensation will be paid in the range of $66k - $100k + Bonus. Restricted Stock Units are also included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.</p> <p>Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</p>