<p>Location: DENT Tower, Amherst, NY</p> <p>Position Summary: Under manager's support, is responsible for initiating and coordinating the clerical and secretarial functions required in effective implementation of patient care and provider services for Dr. Laszlo Mechtler and Advanced Practice Providers (APP).</p> <p>Responsibilities:</p> <ul> <li>Schedule internal appointments with ancillary services, and external appointments with referral offices. </li><li>Responds appropriately to patient inquiries and physician's office inquiries, providing accurate and detailed information. </li><li>Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical staff. </li><li>Makes follow-up phone calls to patients as self, manager or provider directs. </li><li>Review and approve dictations for provider and fax accordingly to referring physicians </li><li>Obtain prior authorization for diagnostic testing and procedures, coordinating with appropriate ancillary service department staff. </li><li>Scheduling, prepping, and invoicing for legal depositions/testimony. </li><li>Coordinate and facilitate bi-weekly Neuroimaging webinar series. Responsible for finding speakers, renewing CME through UB, and managing the webinar when it occurs. </li><li>Assist chemo nurse with Brain Tumor patient issues/scheduling. </li><li>Data entry into EMR pertaining to the patient's office visit; entering any prescriptions, diagnostic testing and outside procedures. </li><li>Schedules follow up appointments for office visits and diagnostic testing done internally as well as externally and obtain authorizations for inpatient treatment in for out of network referrals. </li><li>Prepares and maintains assigned provider's schedule, including clinical schedule and other activities including agendas for staff and other meetings, keeping provider informed of all changes as needed. </li><li>Performs secretarial duties for Dr. Mechtler and advanced practice providers in Headache, Neuro-Oncology, and Concussion clinic. </li><li>Composes letters and notes for patients with insurance carriers when necessary including notes in regards to school, work, jury duty, and letters of medical necessity for insurance companies. </li><li>Provides support by reviewing, sorting, and screening communications both written and verbal requiring action by the provider. </li><li>Prepares, verifies and prioritizes items requiring action including but not limited to correspondence, diagnostic testing, and outside consultations. </li><li>Works closely with Dent staff members to ensure appropriate scheduling for providers. </li><li>Represents the Dent by displaying a respectful and caring manner with patients and their families. </li><li>Interacts calmly, respectfully and in a friendly manner with other representatives of services at the Dent. </li><li>Completes scheduling and clerical duties in a time efficient manner as set forth by the office manager. </li><li>Maintains confidentiality of patient information in accordance with all HIPAA regulations. </li><li>Interacts and cooperates with physicians and other health care professionals in assurance of accurate medical record content for physicians' review. </li><li>Reports errors or problems so that appropriate action may be taken for patient care. </li><li>Assists with completing fax and scan inboxes and faxing scripts to outside facilities. </li><li>Other duties as assigned and requested by Department Manager. </li></ul>