<p>Operational Leadership</p> <p>JOB DESCRIPTION</p> <p>Reports to:</p> <ul> <li>Director of Operations </li><li>Assistant Director </li></ul> <p>Positional oversight of:</p> <ul> <li>Trainers, Team Members </li></ul> <p>Position overview:</p> <p>This position supports operational execution for Chick-fil-A Olathe. This position champions guest-first mentality, communicates expectations and goals related to operational standards/brand expectations, and shares and enforces CFA store policies and procedures.</p> <p>Qualifications:</p> <ul> <li>Minimum of one year experience in a Leadership position. </li><li>Ability to work a variable schedule of days/opens, mids, and/or evenings/closes, as assigned by Directors/schedulers. (For full time, a min. of 38 hours per week) </li><li>Possesses a Growth mindset while being solutions-oriented, possesses a learning mentality, and is teachable. </li><li>Flexible and adaptable </li><li>Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence. </li><li>Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team. </li><li>High capacity for efficient time-management, multi-tasking, effective communication, and interpersonal skills. </li><li>Driven to excel in an ultra face-paced environment while prioritizing and making decisions in changing situations. </li></ul> <p>Responsibilities include, but are not limited to:</p> <ul> <li>Leads in Food Safety excellence </li><li>Leads in Waste Management control measures </li><li>Executes Shift Management Mechanics </li><li>Set-up sheet completion </li><li>Rush-ready list completion </li><li>S.O.S. /Guest Service awareness </li><li>Command of shift communication and bottleneck assessment </li><li>Aerial perspective of shift progression and service provision </li><li>Engaged partnership with Sales and Brand Growth Team and other departments to ensure service excellence </li><li>Leads in Training and Development partnership </li><li>Executes Daily Training Plan to ensure trainee care </li><li>Delivers on Daily Training updates and communication </li><li>Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection </li><li>Participates in Culture/Engagement endeavors </li><li>Participates in People Department endeavors </li><li>Conducts employee reviews </li><li>Holds Attendance and Punctuality Point conversations with workgroup members as needed. </li><li>Participates in constructing development plans and having development conversations </li><li>Supports Operational performance goals </li><li>Champion REMARKABLE Guest Experience resulting from a customer-first mindset. </li><li>Lead by example in following Chick-fil-A policies and operational standards: holds Leaders and Team Members accountable to them as well. </li><li>Complete daily tasks and reporting requirements, using approved tools/tech. </li><li>Attend Leadership meetings as scheduled. </li><li>Possess and promote a OneTeam mindset that builds unity and contributes to a positive culture. </li></ul> <p>Duties, assignments, and schedules are subject to change to meet the needs of the business.</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>