<p>Job Title: Service Manager</p> <p>Job Description</p> <p>The Service Manager is responsible for overseeing the maintenance, warehouse, and performance of automated traffic enforcement systems, such as speed and red-light cameras. This role ensures optimal system uptime, inventory accuracy, regulatory compliance, and high-quality service delivery to municipal and government clients.</p> <p>Responsibilities</p> <ul> <li>Manage day-to-day service operations for automated enforcement systems across assigned regions. </li><li>Manage warehouse inventory and logistics, including monitoring new inventory shipments, spare parts, and reserve units. </li><li>Ensure all systems, including cameras, sensors, and back-office software, are functioning at peak performance and meet contractual SLAs. </li><li>Develop and implement preventive maintenance schedules, manuals, and service protocols. </li><li>Monitor system health metrics and coordinate rapid responses to outages or malfunctions. </li><li>Create effective processes for support, service, and maintenance. </li><li>Supervise and support field technicians, service coordinators, and subcontractors. </li><li>Provide training on equipment, safety standards, and troubleshooting procedures. </li><li>Conduct performance evaluations and foster a culture of accountability and continuous improvement. </li><li>Review regular service reports, performance updates, and compliance documentation. </li><li>Address client concerns, escalations, and service requests in a timely and professional manner. </li><li>Oversee calibration and validation of enforcement systems in accordance with company, legal, and engineering standards. </li><li>Stay current on emerging technologies in traffic enforcement and recommend system upgrades. </li><li>Ensure all systems comply with local, state, and federal regulations governing automated enforcement. </li><li>Maintain accurate service records, audit trails, and calibration certifications. </li><li>Coordinate new deployments, system upgrades, and site relocations. </li><li>Collaborate with engineering, sales, and project management teams to ensure smooth project execution. </li><li>Manage timelines and resource allocation for service-related projects. </li></ul> <p>Essential Skills</p> <ul> <li>Traffic engineering expertise. </li><li>Leadership skills with experience leading at least 12 people. </li><li>Bachelor's degree and 5+ years of experience in the traffic technology sector. </li><li>Customer interfacing experience. </li><li>Experience in networking between camera and customer office sites. </li><li>Experience in building and creating culture within teams. </li><li>Skills in electrical systems, troubleshooting, data systems, lidar, radar, and camera systems. </li><li>Electrician experience. </li></ul> <p>Additional Skills & Qualifications</p> <ul> <li>Experience working with government or public sector clients is highly preferred. </li><li>Ability to interpret technical documents, schematics, and regulatory requirements. </li><li>Excellent communication and client relationship skills. </li><li>Problem-solving mindset with the ability to make decisions under pressure. </li><li>Ability to work on-call or after hours for critical system issues. </li><li>Understanding of safety protocols and fieldwork best practices. </li></ul> <p>Work Environment</p> <p>The office is located in Baltimore, Maryland, but the role involves traveling to different sites. Within the first two weeks of starting, you will be flown to Germany for a 2-3 week training on the product. The position offers room for growth, with potential opportunities opening for the head of Field Managers as the company expands and takes on more customer projects.</p> <p>Job Type & Location</p> <p>This is a Permanent position based out of Louisville, KY.</p> <p>Pay and Benefits</p> <p>The pay range for this position is $95000.00 - $115000.00/yr.</p> <p>Benefits</p> <ul> <li>Health, Dental, and Vision coverage - company pays 90% of employee premiums. </li><li>Retirement Plan - Simple IRA and Roth IRA with competitive options </li><li>Short-Term Disability </li><li>Paid Vacation and Sick Days </li></ul> <p>Workplace Type</p> <p>This is a fully onsite position in Louisville,KY.</p> <p>Application Deadline</p> <p>This position is anticipated to close on May 1, 2026.</p> <p>Diversity, Equity & Inclusion</p> <p>At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:</p> <ul> <li>Hiring diverse talent </li><li>Maintaining an inclusive environment through persistent self-reflection </li><li>Building a culture of care, engagement, and recognition with clear outcomes </li><li>Ensuring growth opportunities for our people </li></ul> <p>Actalent is an equal opportunity employer.</p> <p>About Actalent</p> <p>Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.</p> <p>Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.</p>