<p>SUPERVISOR DISCLAIMER</p> <p>Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.</p> <p>JOB RESPONSIBILITIES</p> <ul> <li>Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans </li><li>Monitor and uphold performance standards to ensure efficiency and accuracy levels are met </li><li>Analyze monthly reports to ensure team goals meet required service standards </li><li>Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team </li><li>Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies. </li><li>Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness </li><li>Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff </li><li>Write, maintain and test procedures used for daily tasks </li><li>Maintain thorough industry knowledge by attending appropriate internal and external training classes </li><li>Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed </li><li>Recommend development action items to improve processes individually or for the team </li><li>Develop and maintain team metrics </li><li>Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks </li><li>Deliver a consistent, high level of service within our Serving More standards </li><li>Other duties as assigned </li></ul> <p>COMPENTENCIES</p> <ul> <li>Previous Banking experience a plus </li><li>Interpersonal/Customer Service Skills </li><li>Written and Verbal Communication </li><li>Ability to understand and follow directions </li><li>Adaptable to change </li><li>Basic Computer Skills </li><li>Leadership/Management Skills </li><li>Ability to influence others </li><li>Ability to build collaborative relationships </li><li>Ability to develop or mentor others </li><li>Organizational Skills/Detail Oriented </li><li>Analytical Thinking </li><li>Able to Multi-Task or Juggle Priorities </li><li>Problem/Situation Analysis </li><li>Technical Expertise </li><li>Strategic Planning and Decision Making </li><li>Creativity </li><li>Deep understanding of collateral requirements and regulatory standards </li><li>Strong analytical, problem-solving and decision-making skills </li></ul> <p>EDUCATION AND EXPERIENCE</p> <ul> <li>Must possess a high school diploma or equivalent </li><li>Minimum 4 years of management experience preferred </li><li>2+ years in collateral management required </li></ul> <p>TRAVEL REQUIREMENTS</p> <p>Travel for training or conferences may be expected</p> <p>Physical Requirements: This position must be able to remain in a stationary position a maximum of 50% of the time, constantly operate a computer up to 50% of the time, and be able to be in constant communication with coworkers, customers, or stakeholders to discuss and observe facts and data in order to exchange accurate information.</p> <p>SCHEDULE</p> <p>Typical office hours are Monday through Friday 8am to 5pm. This may become a hybrid role after the first 90 days, there are required on-site hours in the Alford building in Newark, Ohio. This position is salary and exempt.</p>