<p>Resumen</p> <p>We're looking for a Bilingual Customer Expert to join our team in Bogota, Connecta Av.26. In this role, you'll support customers of a delivery and transportation platform by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You'll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.</p> <p>Responsabilidades</p> <p>Let's Talk About Benefits:</p> <ul> <li>Work schedules of 42 hoursper week, designed to support work-life balance. Whitin a 24/7 Time frame, 2 days off. (15:30 - 00:00 | 00:00 - 9:30 | 10:00 - 19:30 | 11:00 - 20:00) </li><li>Base Salary of 2'315.000/Mo. </li><li>Performance-based bonusesto reward your results andcommitment. (Up to 15%) </li><li>Indefinite-term contract for long-term stability. </li><li>Access to our exclusive Gaming Arena, designed for entertainment and team connection. </li><li>Employee fund benefits that support your financial wellbeing. </li><li>Terms and conditions apply. </li></ul> <p>Requisitos</p> <p>Who You Are:</p> <ul> <li>A customer-focused professional who genuinely enjoys helping others. </li><li>A solution-driven thinker who aims to resolve situations efficiently and accurately. </li><li>A clear communicator who can explain information in a simple, friendly, and confident way. </li><li>A proactive problem solver who stays calm and focusedondifferent customer scenarios. </li><li>A responsible and detail-oriented person who handles information with care and discretion. </li><li>A bilingual communicator with intermediate to advanced Englishproficiency (B2), ready to grow in a global environment. </li><li>A team player with a positive mindset anda strong senseof accountability. </li></ul> <p>This Is What Sets Us Apart:</p> <p>We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place to Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.</p> <p>At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.</p> <p>Make a difference with the TOP Team!</p>