<p>Are you a positive person with a passion for serving customers and a leader that others can learn from? The Fields Auto Group is looking for a top-level customer service expert to run our BDC and train our team to be the best!</p> <p>Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.</p> <p>What We Offer</p> <ul> <li>Medical </li><li>Dental </li><li>Vision </li><li>Short- and Long-Term Disability </li><li>Paid Basic Life Insurance </li><li>401(k) Plan </li><li>Competitive wages </li><li>Growth opportunities </li><li>Employee vehicle purchase plans </li><li>Family owned and operated </li><li>Health and wellness </li><li>Saturday Lunches </li><li>Discounts on products and services </li></ul> <p>RESPONSIBILITIES:</p> <ul> <li>Hire and train your team. Make sure that all team members understand their role and the importance of customer care, productivity and professionalism at all times. </li><li>Appointment confirmation 24 hours prior to scheduled appointment. </li><li>Processing payments and invoicing and other miscellaneous office duties </li><li>Provide basic information to callers who have general inquiries </li><li>Follow up calls to maintain high satisfaction rating with guests </li><li>Review heat cases with management team </li><li>Handle customer complaints with integrity and poise </li><li>Provide general administrative and clerical support including mailing, scanning, faxing and copying </li><li>Maintain office supplies for your team </li><li>This department will oversee Orlando MINI, Fields BMW Daytona Beach, Winter Park, South, and Lakeland locations. </li></ul> <p>QUALIFICATIONS</p> <ul> <li>At least three years' management experience in a business development call center. </li><li>Automotive experience a plus! </li><li>Team player attitude </li><li>Prompt and courteous </li><li>Enthusiastic personality </li><li>Must have strong computer skills </li><li>Willing to submit to a pre-employment background check </li><li>Excellent communication and organizational skills </li><li>Experience using Microsoft Office suite </li><li>Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously </li><li>Hours for this position are Full Time </li></ul>