<p>Position Information</p> <p>Posting Number NC00818 Position Title Senior Information Technologist Division Administration and Finance Division Department Name User Support Services Position Type Staff - Non Classified Primary Purpose</p> <p>Provide and support the use of instructional technology and provide services that facilitate the integration of technology in teaching and learning across the curriculum. Provide support and troubleshooting for the learning management system (LMS). Manage the ticketing system for the Center for Instructional Technology group and liaise between the CIT and the IT Help Center.</p> <p>Essential Duties</p> <ul> <li>Provide support for faculty by assisting them with integrating technology into the curriculum. </li><li>Work with faculty on the implementation of learning technologies and the development of instructional content used to support online, blended, and face-to-face courses. </li><li>Provide support to faculty and students in the use of the leaning management system and other instructional technologies </li><li>Provide support to faculty in the use of the video streaming server. </li><li>Manage the ticketing system for the Center for Instructional Technology group </li><li>Design, develop, and deliver professional and technical training for faculty on current technologies and new initiatives in the area of instructional technology through web-based tutorials; instructor-led and hands-on workshops; remote web-conference sessions, and online self-paced training programs. </li><li>Stay informed about the current state of and future advances in instructional and multimedia technology, e-learning applications and digital media creation/delivery. </li><li>Design and develop print and online user documentation and other materials to support faculty and students. </li><li>Assist in the development of online and multimedia instructional materials to support faculty and students. </li><li>Participate in projects to integrate new instructional technologies including installing, configuring, and testing new hardware and software. </li><li>Consistently develops and exhibits a positive, user focused, customer service attitude and atmosphere. Works collaboratively with others and provides quality customer service in a diverse and inclusive environment. </li></ul> <p>Occasional Duties</p> <p>Perform other duties and responsibilities as assigned by the Manager of Instructional Technology or the Director of User Support Services.</p> <p>Required Skills, Knowledge, and Abilities</p> <ul> <li>Excellent analytical, organizational and communication skills required. </li><li>Strong interpersonal skills and the ability to work effectively and collegially with faculty, staff, administrators, students, and colleagues are required. </li><li>Ability to consistently develop and create a positive and quality, user focused, customer service atmosphere. Ability to work collaboratively with others within a diverse and inclusive environment. </li><li>Must be effective at problem solving and working on multiple assignments. </li><li>Must be thoroughly proficient in current desktop applications and operating systems (PC and Mac). </li><li>Demonstrated experience in preparing instructional multimedia. </li></ul> <p>Required Qualifications</p> <p>Education: Bachelor's degree.</p> <p>Experience: A minimum of four years of relevant experience in instructional technology preferably in a higher education environment</p> <p>Preferred Qualifications</p> <ul> <li>Instructional technology support; LMS support (Blackboard), Ticket tracking software (Team Dynamix), Kaltura Video. </li></ul> <p>Does this position have Direct Reports? No Environmental Conditions</p> <p>This position requires occasional lifting, moving, and or installation of moderately heavy</p> <p>equipment (such as computers); wiring; and other related information technology</p> <p>components.</p> <p>Position Details</p> <p>FLSA Exempt Salary Grade 12NC Full Time / Part Time Full-time Proposed Starting Salary Range $75,000-$85,000 Work Schedule</p> <p>Monday - Friday 8:30am - 4:30pm</p> <p>Benefits</p> <p>Full-time employees enjoy an array of benefits including:</p> <ul> <li>Health and Wellness - Medical, Dental & Vision </li><li>Wellness Incentives and Rewards </li><li>Paid time Off - Vacation, Sick & Holiday </li><li>Retirement Benefits </li><li>Disability and Insurance Benefits </li><li>Education Benefits - Tuition waivers for RIC, CCRI & URI </li></ul> <p>For a complete listing, visit Employee Benefits.</p> <p>Reports To (Title) Manager, Instructional Technology Academic or Calendar Year Calendar Position Status Continuing End of Temporary or Limited Position Collective Bargaining unit PSA</p> <p>Posting Information</p> <p>Number of Positions Available 1 Application Open Date 02/02/2026 Application Close Date Special Instructions/Information for Applicants AA / ADA Statement</p> <p>As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.</p>