<p>Job Summary</p> <p>License Specialist I performs entry level vehicle/vessel license and title work while training to become a fully qualified License Specialist II. As experience and knowledge are gained, becomes increasingly responsible for examining documentation and applications for compliance and accuracy. Receives and verifies accuracy of all inventory issued and enters inventory and/or license and title transaction information into the state Department of Licensing system. License Specialist II performs a variety of complex, responsible, journey level vehicle/vessel license and title work to assist customers with licensing transactions, requiring a thorough knowledge of federal, state, and county licensing laws.</p> <p>Applicants may be hired at the License Specialist I or II level, based on qualifications. Applicants hired at the License Specialist I level are eligible for promotion to License Specialist II with manager approval after obtaining the required certification, knowledge, skills, and abilities to perform the work.</p> <p>This position is represented by Local 11 - OPEIU (Office and Professional Employees International Union, AFL-CIO).</p> <p>Qualifications</p> <p>Education and Experience:</p> <p>The ideal candidate will have the following strengths:</p> <ul> <li> <p>Strong customer service and cash handling experience</p> </li><li> <p>Ability to handle extensive front counter and telephone customer contact</p> </li><li> <p>Ability to multi-task and prioritize</p> </li><li> <p>Flexible and able to work with constant change and in stressful situations</p> </li><li> <p>Team oriented, as well as a self-starter</p> </li><li> <p>Ability to use a computer with knowledge of various software applications</p> </li><li> <p>Ability to problem solve and apply knowledge base to various situations</p> </li><li> <p>Department of Licensing (DRIVES) or other State data base experience desired</p> </li></ul> <p>License Specialist I: requires two years of office experience, with limited task supervision, emphasizing intensive public contact, customer service, interpretation and explanation of regulations and the ability to meet minimum production standards. Incumbents are expected to become qualified as a licensing specialist through Washington State Department of Licensing within 12 months of hire/promotion.</p> <p>License Specialist II: in addition to License Specialist I requirements, must obtain certification as a Licensing Specialist through Washington State Department of Licensing.</p> <p>Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.</p> <p>Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.</p> <p>SELECTION PROCESS:</p> <p>Resume and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.</p> <p>Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.</p> <p>Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.</p> <p>Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.</p> <p>Employment references will be conducted for the final candidates and may include verification of education.</p> <p>It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.</p> <p>Position open until filled.</p> <p>Examples of Duties</p> <p>License Specialist I Duties may include but are not limited to the following:</p> <ul> <li>Assists License Specialist II incumbents in extensive daily front counter and telephone coverage </li><li>Learns to receive, review, and process vehicle/vessel license transactions; determines appropriate procedures, reviews documents for accuracy and compliance with federal, state, and county licensing laws, regulations and ordinances; completes required forms; verifies and witnesses signatures; collects fees and makes change </li><li>Learns to receive cash and checks for all transactions; balances daily receipts and reports; researches and corrects discrepancies </li><li>Learns to review legal documents such as court papers and titles for required information; enters legal data in to computer system </li><li>Provides information regarding licensing regulations to licensing subagents, law enforcement agencies, financial institutions, other government agencies, registered vehicle/vessel owners, and the general public, both in person, on the telephone, and in writing </li><li>Learns to conduct daily inventory of accountable items; maintains appropriate level of inventory at individual workstation; reconciles, researches and corrects discrepancies in accountable inventory </li><li>Learns to receive, review and process license and title documents from other states; insures accuracy of supporting documentation </li><li>Learns to interpret federal, state, and local licensing laws and ordinances </li><li>Performs related duties as required </li></ul> <p>License Specialist II Duties may include but are not limited to the following:</p> <ul> <li>Receives, reviews, and processes a full range of vehicle/vessel license transactions including extensive front counter and telephone customer service; determines appropriate procedures, reviews documents for accuracy and compliance with federal, state, and county licensing laws, regulations and ordinances; completes required forms; verifies and certifies signatures; collects fees and makes change. </li><li>Interprets and applies knowledge of laws, regulations, rules, policies and procedures in the resolution of customer inquiries, complaints, and issues. </li><li>Provides guidance and information to the public regarding vehicle/vessel licenses, titles, registrations, tags, and fees. </li><li>Receives cash and checks for all transactions; balances daily receipts and reports; researches and corrects discrepancies </li><li>Reviews legal documents such as court papers and titles for required information; enters legal data in to computer system </li><li>Provides information regarding licensing regulations to licensing subagents, law enforcement agencies, financial institutions, other government agencies, registered vehicle/vessel owners, and the general public, both in person, on the telephone, and in writing. </li><li>Conducts daily inventory of accountable items; maintains appropriate level of inventory at individual workstation; reconciles, researches and corrects discrepancies in accountable inventory. </li><li>Receives, reviews and processes license and title documents from other states; insures accuracy of supporting documentation. </li><li>Provides training as delegated by the Licensing Office Supervisor to new employees in Auto License as well as for the subagent locations </li><li>Performs related duties as required. </li></ul> <p>Salary Grade</p> <p>Local 11.5 - Local 11.6</p> <p>Salary Range</p> <p>$23.08 - $32.63- per hour</p> <p>Close Date</p> <p>Open Until Filled</p> <p>Recruiter</p> <p>Brianna Bradley</p> <p>Email:</p> <p>Brianna.Bradley@clark.wa.gov</p> <p>Equal Opportunity Employer</p> <p>Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County's Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.</p> <p>Employee Benefits and additional compensation</p> <p>Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.</p> <p>Retirement Information</p> <p>All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.</p> <p>For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/</p> <p>If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.</p>