<p>Position Summary</p> <p>The General Manager is a senior leadership role responsible for overseeing the daily operations of the Chick-fil-A restaurant while advancing the Owner/Operator's vision. This leader ensures operational excellence, profitability, and team member development while upholding Chick-fil-A's culture of hospitality, stewardship, and servant leadership. The General Manager serves as the strategic link between high-level goals and day-to-day execution, driving results in sales growth, guest experience, and operational efficiency.</p> <p>Key Responsibilities</p> <p>Operational Leadership</p> <ul> <li>Lead and manage all aspects of restaurant operations, including Front of House, Back of House, Drive-Thru, and Outside Sales. </li><li>Maintain and enforce Chick-fil-A standards for food safety, cleanliness, speed of service, and guest satisfaction. </li><li>Ensure compliance with all health, safety, and labor regulations. </li><li>Monitor operational metrics (sales, labor, food cost, productivity) and adjust strategies to maximize profitability. </li></ul> <p>Team Development & Leadership</p> <ul> <li>Recruit, interview, and develop high quality talent for leadership and hourly positions. </li><li>Maintain succession plans for key leadership roles. </li><li>Mentor and coach other managers and team members to achieve operational and personal growth goals. </li><li>Foster a culture of care, accountability, and servant leadership in alignment with Chick-fil-A values. </li></ul> <p>Guest Experience</p> <ul> <li>Champion Chick-fil-A's "REMARKable" guest experience by modeling hospitality and ensuring every guest feels cared for, every visit. </li><li>Implement strategies to measure and improve guest satisfaction (through various data analytics, assessments, secret shops, surveys, guest feedback). </li><li>Help address and resolve guest concerns with professionalism and urgency in partnership with Guest Relations Manager. </li></ul> <p>Financial & Strategic Management</p> <ul> <li>Partner with the Owner/Operator to set financial goals and help develop annual & quarterly business plans. </li><li>Manage budgets, analyze P&L reports, and implement cost-control measures. </li><li>Identify opportunities for sales growth through community engagement, catering, digital channels, and local marketing initiatives. </li><li>Oversee vendor relationships and supply chain management to ensure efficiency and quality of product inventory </li></ul> <p>Culture & Community Impact</p> <ul> <li>Model Chick-fil-A's mission: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A." </li><li>Represent Chick-fil-A Foothill Ranch in a positive way by supporting and participating in community partnerships, sponsorships, and charitable events. </li><li>Promote Chick-fil-A's culture of excellence, integrity, and service both inside and outside the restaurant. </li></ul> <p>Qualifications</p> <ul> <li>Proven experience high-volume restaurant leadership (minimum 5-7 years preferred). </li><li>Bachelor's degree in Business, Hospitality Management, or related field (preferred but not required). </li><li>Strong business acumen with a track record of driving profitability and operational excellence. </li><li>Excellent leadership, communication, and conflict-resolution skills. </li><li>Ability to manage and develop large teams (75+ team members). </li><li>Proficiency in analyzing financial reports, labor models, and operational metrics. </li><li>Commitment to Chick-fil-A's values and passion for serving others. </li><li>Fluent in Spanish or have strong working Spanish </li></ul> <p>Core Competencies</p> <ul> <li>Servant Leadership - Models humility, empathy, and care in leading others. </li><li>Strategic Thinking - Balances long-term vision with daily execution. </li><li>Operational Excellence - Maintains uncompromising standards for quality and efficiency. </li><li>People Development - Builds leaders and fosters growth within the organization. </li><li>Resilience & Adaptability - Thrives in a fast-paced environment with changing demands. </li></ul> <p>Work Environment & Expectations</p> <ul> <li>Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed. </li><li>Work 45-50 hours / week on average </li><li>Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced restaurant/kitchen/drive-thru environment. </li><li>Willingness to be highly visible and engaged in restaurant operations daily. </li></ul> <p>Compensation & Benefits</p> <ul> <li>Up to $85,000 / year Competitive salary with performance-based bonuses. </li><li>Paid Phone plan </li><li>Health, dental, and vision insurance (after one year tenure). </li><li>Up to two weeks Paid Time Off (one week in 1st year) </li><li>Up to one week Paid Sick Leave. </li><li>Opportunities for professional development and growth. </li><li>Complimentary meals. </li></ul> <p>This role is ideal for a high-capacity leader who is passionate about operational excellence, people development, and advancing Chick-fil-A's culture of service and impact.</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>