<p>The incumbent's primary functions will be to manage, direct, supervise, and coordinate the administrative staff supporting all of the outpatient areas within the Clinic Support Section, such as Primary care, mental health, as well as both the medical and surgical subspecialty and ancillary clinics.</p> <p>This job opportunity announcement (JOA) will be used to fill one (1) full-time, permanent GS-0301-11, Supervisory Medical Management Specialist (Chief, Clinical Support) vacancies at the Louisville, KY Veteran Affairs Medical Center (VAMC), with Business Office Service. One Supervisory Medical Management Specialist (Chief, Clinical Support) position will oversee the CBOCs. One Supervisory Medical Management Specialist (Chief, Clinical Support) position will oversee Medical Center clinics.</p> <p>The Supervisory Medical Management Specialist (Chief, Clinical Support) manages, directs, supervises, and coordinates the administrative staff supporting the outpatient areas with the the Patient Benefits Section such as primary care, mental health, both the medical and surgical subspecialty clinics. Responsible for the managing, directing, training, productivity, and public relations of staff; quality improvement activities; as well as the implementation and monitoring of administrative procedures and plans crossing all clinical services and disciplines. Resolves significant problems, consult & RTC tracking, pre-registration, workload, etc. Duties will include but are not limited to:</p> <ul> <li>Manages, organizes, supervises, and coordinates the administrative staff supporting the operations of a program responsible for patient examinations and outpatient treatment. </li><li>Organizes the workload and establishes the priorities of others; assigning duties. </li><li>Resolves a wide variety of problems. </li><li>Implements and monitors administrative procedures, training, public relations of staff and quality improvement activities. </li><li>Establishes appropriate administrative and operational procedures for the coordination of clinic scheduling, consult tracking, return to clinic orders, pre-registration, workload reporting, encounter action required, access list, missed opportunities, patient wait times, etc. </li><li>Resolves significant, high profile problems interfering with efficiency of operations impacting on services provided. </li><li>Applies analytical and evaluative techniques to identify, review and resolve issues affecting the administrative support of the delivery of health care services. </li><li>Develops monitors to analyze the success of initiatives. </li><li>Develops plans and provides recommendations regarding the most cost advantageous, efficient, and or highest quality medical support opportunities. </li><li>Writes and coordinates policies, correspondence, and deals with issues affecting patients, staff, and visitors. </li><li>Combines comprehension of economic principles and automation capabilities, performs operational and statistical analysis, preparing comprehensive reports for submission to appropriate officials. </li><li>Performs trend and utilization analysis and directs program development, adjustment, or implementation based on findings. </li><li>Monitors and evaluates to ensure quality and appropriate services are provided. </li><li>Develops, implements and follows a comprehensive quality assurance plan through the use of balanced scorecards and other measures. </li><li>Ensures that training, re-training, orienting and advising staff is common due to the demands and changing environment. </li><li>Other duties as assigned. </li></ul> <p>Work Schedule: Monday-Friday 8:00am-4:30pm</p> <p>Telework: ADHOC as determined by agency.</p> <p>Position Description/PD#: Supervisory Medical Management Specialist/PD004978</p> <p>Relocation/Recruitment Incentives: Not Authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p> <p>Financial Disclosure Report: Not required</p>