<p>Introduction</p> <p>The State of Connecticut, Department of Motor Vehicles is now seeking a Motor Vehicle Branch Supervisor in various locations. Branch operations is the core of DMV. Every day, we serve thousands of customers in the branches who rely on us for answers and support. If you're the kind of person who enjoys challenges, helping teammates tackle complex questions and transactions-and you're looking to take the next step in your career-this could be the ideal opportunity.</p> <p>Continue To Enjoy:</p> <ul> <li>Visit our new State Employee Benefits Overview page! </li><li>Professional growth and development opportunities </li><li>A healthy work/life balance to all employees </li></ul> <p>Position Details:</p> <ul> <li> <p>Full-time, 40 hours/week</p> </li><li> <p>Tuesday - Saturday</p> </li><li> <p>Tuesday, Wednesday, Friday: 7:30 AM - 4:45 PM</p> </li><li> <p>Thursday: 9:00 AM - 6:15 PM</p> </li><li> <p>Saturday: 7:45 AM - 12:45 PM</p> </li><li> <p>On-site work environment</p> </li><li> <p>Locations: All DMV Branch Locations (Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, and Windham (Willimantic))</p> </li></ul> <p>The Role:</p> <p>As a Motor Vehicle Branch Supervisor, you'll play a vital role in daily branch operations, working closely with the branch management team and supporting both staff and customers. This is a customer-facing position where your expertise in issuing identification credentials and registrations will be put to good use. You'll need to be hands-on, ready to train staff, and comfortable assisting with challenging transactions and inquiries.</p> <p>You may occasionally be required to travel to other DMV branch locations to assist. If you're looking for a rewarding, people-focused role with room to grow, we'd love to hear from you.</p> <p>Selection Plan</p> <p>In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.</p> <p>FOR ASSISTANCE IN APPLYING:</p> <p>Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.</p> <p>BEFORE YOU APPLY:</p> <ul> <li>Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. </li><li>Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. </li><li>Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. </li><li>Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. </li><li>Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. </li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. </li><li>Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting. </li></ul> <p>AFTER YOU APPLY:</p> <ul> <li>Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). </li><li>Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! </li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. </li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. </li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. </li></ul> <p>QUESTIONS? WE'RE HERE TO HELP:</p> <p>Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at hayley.newhouse@ct.gov.</p> <p>Join the State of Connecticut and take your next career step with confidence!</p> <p>PURPOSE OF JOB CLASS (NATURE OF WORK)</p> <p>In a Department of Motor Vehicles branch office this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public.</p> <p>In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public.</p> <p>EXAMPLES OF DUTIES</p> <p>Performs a wide range of supervisory, administrative and technical duties, as follows:</p> <ul> <li>Supervises assigned staff; </li><li>Assigns and evaluates work for effectiveness; </li><li>Counsels or assists staff in resolving public service difficulties, limited restorations or other problems; </li><li>Provides or assists in providing orientation and training to employees; </li><li>Periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; </li><li>Prepares office reports and correspondence; </li><li>Completes employee service ratings; </li><li>Reassigns staff as necessary to provide most efficient public services; </li><li>Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; </li><li>Checks office equipment to ensure proper functioning; </li><li>Assists in ongoing provision of information/services to the public; </li><li>Provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; </li><li>Performs the full range of branch office transactions including limited restorations and the operation of equipment as required; </li><li>Assists Branch Operations Supervisor in performing a variety of other administrative functions; </li><li>May maintain employee attendance and time records; </li><li>May make minor repairs and adjustments; </li><li>May be responsible for opening office building and safe; </li><li>May be responsible for or assist supervisor in ensuring proper building security and maintenance; </li><li>May be responsible for maintaining inventory and ordering office supplies; </li><li>May collect money and receipts from staff, prepare bank deposits and resolve balancing problems; </li><li>Performs related duties as required. </li></ul> <p>KNOWLEDGE, SKILL AND ABILITY</p> <ul> <li> <p>Considerable knowledge of</p> </li><li> <p>the functions and activities of the Department of Motor Vehicles;</p> </li><li> <p>and ability to apply motor vehicle laws and regulations;</p> </li><li> <p>office systems and procedures;</p> </li><li> <p>Knowledge of clerical detail and record keeping including financial record keeping;</p> </li><li> <p>Considerable</p> </li><li> <p>interpersonal skills;</p> </li><li> <p>oral and written communication skills;</p> </li><li> <p>Skills</p> </li><li> <p>in handling and counting money;</p> </li><li> <p>in the operation of office equipment;</p> </li><li> <p>Ability to</p> </li><li> <p>maintain office equipment;</p> </li><li> <p>prepare reports;</p> </li><li> <p>Supervisory ability.</p> </li></ul> <p>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</p> <p>Six (6) years of clerical experience.</p> <p>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</p> <p>Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.</p> <p>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</p> <ul> <li>College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years. </li><li>Two (2) years of experience as a Motor Vehicle Examiner Specialist or one (1) year of experience as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience. </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li>Experience working in a branch office issuing Drivers Licenses, Non-Driver Identifications, Registrations, and review of required documents </li><li>Experience leading and training staff </li><li>Experience reviewing immigration documents and immigration status with customers </li><li>Experience with DMV appointment systems such as SalesForce (SF) appointment scheduler and MPay (Main Payment) processes </li><li>Experience working independently and in a team environment </li><li>Experience managing and meeting deadlines with competing priorities </li><li>Experience communicating with customers across various population groups </li><li>Experience interpreting Motor Vehicle Statutes such as Title 14, and applying them to policies and procedures </li></ul> <p>Conclusion</p> <p>AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER</p> <p>The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.</p> <p>ACKNOWLEDGEMENT</p> <p>As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.</p>