<p>Our Commercial Lines Operations team is currently seeking an Instructional Designer in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This is a hybrid opportunity.</p> <p>POSITION OVERVIEW: The Instructional Designer is responsible for identifying and developing learning/instructional materials and support opportunities. This includes designing quality, state of the art training media and multi-purpose online reference materials. The identification and development process requires a close professional partnership with the customer and web production elements so that business needs are met in a timely manner. A high degree of technical competency using PC Windows and WEB based learning modalities is required.</p> <p>IN THIS ROLE, YOU WILL:</p> <ul> <li>Manage multiple training design projects while maintaining competing priorities and deliverables. </li><li>Recognize gaps between the desired performance and what can be achieved by formal training and information design. </li><li>Develop a scope document and a project plan using best practices and identifying key sign-off points. </li><li>Monitor quality control to assure that effective and innovative alternative learning methods are meeting the customer's needs. </li><li>Develop and write measurable action-oriented objectives, applying adult learning principles in design decisions. </li><li>Development of training and resource materials using instructional design software (ex. Articulate Storyline, Easy Generator, Camtasia, and Microsoft Office Suite). </li><li>Work with appropriate subject matter experts for course delivery whenever appropriate. </li><li>Partner with team members to mentor subject matter experts who are part of the training delivery team. </li><li>Consult with customers to recommend alternative design and delivery training solutions through ongoing customer needs assessments. </li></ul> <p>WHAT YOU NEED TO APPLY:</p> <ul> <li>Typically has 3-5 years related experience. </li><li>Bachelor's degree or equivalent. </li><li>Proficient in developing in tools such as Articulate Storyline, Easy Generator, and Camtasia. </li><li>Ability to work with minimum supervision. </li><li>Project Management experience. </li><li>Excellent organizational skills; ability to handle many projects simultaneously. </li><li>Demonstrate the ability to work well with co-workers, sharing information freely. </li><li>Demonstrate the ability to listen to customers, co-workers and deliver what is requested. </li><li>The ability to work within a given timeframe to produce the best product possible without exceeding deadlines. </li><li>Excellent time management skills. </li><li>Strong attention to detail. </li><li>Professional, consistent, and adaptable verbal and non-verbal communication skills </li><li>Creative problem-solving skills. </li><li>Flexible and able to work under pressure. </li><li>Knowledge of, and experience with Information Mapping desired. </li></ul>