<p>Summary:</p> <p>Responsible for oversight of the strategic partnership relationship team in order to provide exceptional customer care related to executive communication, escalated resolution of operational issues, and manage contracts with these parties. Manages the Senior Account Managers to ensure processes are properly executed and all interactions with client meets Sutton Bank's mission and goals.</p> <p>Qualifications:</p> <p>Education: Bachelor's degree in business or related field.</p> <p>Experience: A minimum of five years of experience in client-facing interaction in the Payments industry. Five to eight years of experience managing a team. A thorough understanding of electronic and card payment processes.</p> <p>Essential Functions:</p> <p>A: Job Specific:</p> <ul> <li>Manages a key portfolio of program manager relationships. </li><li>Manages, develops, and mentors the Senior Account Management team. </li><li>Manages the day-to-day functions of the Partnership Account Management Team. </li><li>Acts as the initial point of escalation for the Partnership Account Management Team. </li><li>Collaborates closely with the VP of Partnership & Client Services on contracts, strategy & opportunities, escalations, and any other critical or relevant matters. </li><li>Analyzes Partner's volume and program attributes to identify areas of improvement and opportunities for growth. </li><li>Prepares regular reports related to partnership activity and performance for senior management. </li><li>Monitors industry trends, new regulations, and technological advances that may impact the business. </li><li>Works closely with internal departments, primarily to ensure alignment & success. </li><li>Collaborates closely with Senior Account Management Team on Periodic Business Review presentations and preparation. </li><li>May attend conferences, and other necessary Partner on-site visits to network and ensure success of the relationship; approximately once per month. </li><li>Works with HR to recruit for vacancies, initiate corrective action and/or development plans, evaluate performance and develop staff members. </li></ul> <p>Knowledge/Skills/Abilities:</p> <ul> <li>The ability to communicate effectively and clearly, both in verbal and written communications. </li><li>Excellent interpersonal skills. </li><li>Strong knowledge of the business area that is being supported. Self-directed and motivated. </li><li>The ability to manage multiple tasks. </li><li>Excellent problem-solving skills. </li><li>Superior analytical skills. </li><li>Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community. </li><li>Ability to effectively present information to groups of managers, employees, customers, etc. </li><li>Ability to learn new software packages that are position specific. </li><li>Proven management and leadership skills with the ability to provide capable strategic leadership. </li><li>The ability to coach, counsel, develop, and motivate subordinates. </li></ul> <p>Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status.</p>