<p>General Purpose & Essential Duties:</p> <p>The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch's sales and operations teams.</p> <ul> <li>Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield's call center. </li><li>Performs outbound installation confirmation calls </li><li>Audits Sales Quotations in current software </li><li>Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager's guidelines. </li><li>Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment. </li><li>Verify with Field Support Team that an install date has been booked for all verified sales. </li><li>Monitor, order and arrange for delivery of office supplies. </li><li>Verify orders, including customers' personal information and payment details. </li><li>Creating, maintaining, and updating sales and customer records per Guardian process. </li><li>Directing feedback from customers to relevant departments. </li><li>Perform as an administrator and act as back-up support for various positions as assigned. </li><li>Maintain accuracy of customer accounts and contact points. </li><li>Open and distribute mail on a timely basis. </li><li>Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials. </li><li>Assist in all variable compensation reports. </li></ul> <p>Required Skills, Abilities, Education & Experience:</p> <ul> <li>Excellent verbal and written communication skills. </li><li>Excellent interpersonal and customer service skills. </li><li>Proficient in Microsoft Office Suite or related software. </li><li>Excellent organizational skills and attention to detail. </li><li>Excellent understanding of clerical procedures and systems such as recordkeeping and filing. </li><li>Ability to work independently. </li><li>High School Diploma or G.E.D. required </li><li>Some college preferred </li><li>Three to five years of experience in an administrative role. </li></ul>