<p>Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.</p> <p>Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.</p> <p>Review Vacancy</p> <p>Date Posted 12/09/25</p> <p>Applications Due12/22/25</p> <p>Vacancy ID204508</p> <ul> <li>Basics </li><li>Schedule </li><li>Location </li><li>Job Specifics </li><li>How to Apply </li></ul> <p>NY HELPNo</p> <p>AgencyInformation Technology Services, Office of</p> <p>TitleTechnology Analyst 1 (Product Management) (Eightfold)</p> <p>Occupational CategoryI.T. Engineering, Sciences</p> <p>Salary Grade23</p> <p>Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)</p> <p>Salary RangeFrom $86681 to $109650 Annually</p> <p>Employment Type Full-Time</p> <p>Appointment Type Temporary</p> <p>Jurisdictional Class Pending Non-Competitive</p> <p>Travel Percentage 0%</p> <p>Workweek Mon-Fri</p> <p>Hours Per Week 37.5</p> <p>Workday</p> <p>From 8 AM</p> <p>To 5 PM</p> <p>Flextime allowed? No</p> <p>Mandatory overtime? No</p> <p>Compressed workweek allowed? No</p> <p>Telecommuting allowed? Yes</p> <p>County Albany</p> <p>Street Address NYC or Swan Street Building, Core 4 Albany</p> <p>City Albany</p> <p>StateNY</p> <p>Zip Code12232</p> <p>Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.</p> <p>Under the direction of the Technology Analyst 2 (Product Management), the Technology Analyst 1 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer information technology (IT) products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions.</p> <p>Specific duties shall include, but are not limited to:</p> <ul> <li>Understand the business needs and processes of the organization. </li><li>Identify opportunities to improve existing ITS products and services. </li><li>Analyze and interpret data to understand customer behavior and expectations. </li><li>Collaborate with technical teams to customize and configure IT products to meet business requirements. </li><li>Train users in the organization on how to effectively use IT products and services. </li><li>Create and maintain documentation on ITS processes, policies, application configuration and help related materials. </li><li>Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services. </li><li>Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed. </li><li>Monitor the effectiveness of product and service strategies, adjusting as necessary. </li></ul> <p>Minimum Qualifications Five (5) years of information technology experience, one (1) year of which must be within the discipline of product management.</p> <p>SUBSTITUTIONS:</p> <ul> <li>Associate's degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. </li><li>Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience. </li><li>Bachelor's degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. </li><li>Bachelor's degree in any field substitutes for two (2) years of general information technology experience. </li><li>Master's degree or higher in computer science or related field substitutes for one year of general information technology experience. </li></ul> <p>Preferred Experience:</p> <p>Minimum of five (5) years of IT experience on eightfold products or similar cloud-based systems.</p> <p>Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.</p> <p>Some positions may require fingerprinting.</p> <p>Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.</p> <p>If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.</p> <p>Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:</p> <p>Holiday & Paid Time Off</p> <ul> <li>Thirteen (13) paid holidays annually </li><li>Up to Thirteen (13) days of paid vacation leave annually </li><li>Up to Five (5) days of paid personal leave annually </li><li>Up to Thirteen (13) days of paid sick leave annually for PEF. </li><li>Up to three (3) days of professional leave annually to participate in professional development </li></ul> <p>Health Care Benefits</p> <ul> <li>Eligible employees and dependents can pick from a variety of affordable health insurance programs </li><li>Family dental and vision benefits at no additional cost Additional Benefits </li><li>New York State Employees' Retirement System (ERS) Membership </li><li>NYS Deferred Compensation </li><li>Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds </li><li>Public Service Loan Forgiveness (PSLF) </li><li>And many more. </li></ul> <p>The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.</p> <p>Some positions may require additional credentials or a background check to verify your identity.</p> <p>Name NYS ITS Human Resources</p> <p>Telephone 518-473-0398</p> <p>Fax 518-402-4924</p> <p>Email Address PostingResponses@its.ny.gov</p> <p>Address</p> <p>Street Empire State Plaza</p> <p>Swan Street Building, Core 4, Floor 1</p> <p>City Albany</p> <p>State NY</p> <p>Zip Code 12220</p> <p>Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.</p>