<p>Ready to Make an Impact?</p> <p>Join a company that cares about your growth and well-being while making a meaningful impact in patients' lives. Apply now-positions are filling fast!</p> <p>Location: 304 Northcreek Blvd, Goodlettsville, TN, 37072</p> <p>Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.</p> <p>Let's work together to achieve greatness!</p> <p>Join Our Award-Winning Team as a Client Services Representative!</p> <p>Location: Goodlettsville, TN</p> <p>Pay Range: Pay Range: $18.00- $20.00/hour</p> <p>Do you thrive in a client-focused role while working in a company that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is seeking a Client Services Representative to provide professional, friendly, and efficient support to our clients. In this role, you will handle client inquiries, coordinate account services, and ensure a seamless client experience. If you have strong communication skills, excellent organization, and a customer-first mindset, we'd love to hear from you!</p> <p>Our Mission</p> <p>At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.</p> <p>What You'll Do</p> <ul> <li>Maintain up-to-date knowledge of assigned clients to understand their unique requirements. </li><li>Research and resolve client issues or discrepancies in a timely and professional manner. </li><li>Escalate unresolved client concerns to the Supervisor and/or Sales Executive as needed. </li><li>Accurately document account and client interactions in collection software and CRM. </li><li>Conduct regular client outreach via phone, email, and in-person meetings to ensure service satisfaction. </li><li>Provide administrative and operational support to Sales Executives. </li><li>Prepare and distribute reports per client and contractual requirements. </li><li>Complete the daily Client Call List. </li><li>Perform other duties as assigned by management. </li></ul> <p>What We're Looking For</p> <p>Qualifications & Skills</p> <ul> <li>Strong written and verbal communication skills. </li><li>Proficiency in Microsoft Excel, Word, and Outlook. </li><li>Minimum typing speed of 30 WPM. </li><li>Familiarity with general office equipment, including printers, copiers, fax machines, and phones. </li><li>Basic knowledge of the collections industry (preferred). </li></ul> <p>Education & Experience</p> <ul> <li>High School Diploma or GED (required). </li><li>Minimum of 1 year of experience in collections or a general office setting (required). </li></ul> <p>Why Choose ACSI?</p> <p>Award-Winning Workplace: Recognized as one of The Tennessean's Top Workplaces (2014-2024).</p> <p>A Culture of Respect: We treat everyone with Fairness, Friendliness, Dignity, and Respect (FFDR).</p> <p>Opportunities for Growth: Ongoing training and career advancement opportunities.</p> <p>Newly Remodeled HQ: Work in a modern and welcoming corporate office just outside Nashville.</p> <p>What We Offer</p> <ul> <li> <p>Competitive Pay: $37,440-$41,600/Annual Salary</p> </li><li> <p>Work-Life Balance: Flexible Schedule within ACSI's hours of operations and the ability to work a hybrid schedule once release by management.</p> </li><li> <p>Comprehensive Benefits:</p> </li><li> <p>Medical, dental, and vision insurance.</p> </li><li> <p>Paid time off (PTO) and 8 paid holidays.</p> </li><li> <p>401(k) eligibility after 90 days.</p> </li><li> <p>Health savings account and additional insurance options (life, disability, critical illness, accident).</p> </li><li> <p>Employee Perks:</p> </li><li> <p>Paid training to set you up for success.</p> </li><li> <p>Teledoc</p> </li></ul>