<p>At Hoffmann Brothers, we are committed to our mission of Improving Life in Every Home-for our customers, employees, and the communities we serve. For over 40 years, we have been a leader in HVAC, plumbing, electrical, and appliance repair for both residential and commercial properties in St. Louis-and now in Nashville, TN! As a recipient of multiple Top Workplace and industry awards, we prioritize taking care of our employees, ensuring they, in turn, provide the best service to our customers.</p> <p>Why Join Us?</p> <p>We offer a range of benefits, including:</p> <ul> <li>Competitive Pay </li><li>100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Family </li><li>Paid Time Off - Starting Day 1 </li><li>401(K) with 4% Company Match </li><li>A Supportive Work Environment and Healthy Work-Life Balance </li><li>Paid Training and Leadership Development Programs </li><li>Numerous Opportunities for Career Growth </li><li>And much more! </li></ul> <p>Job Summary</p> <p>As an Appliance Service Professional at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution.</p> <p>Key Responsibilities</p> <ul> <li>Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens. </li><li>Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises. </li><li>Disassemble appliances to inspect for wear, corrosion, or faulty components. </li><li>Tighten, align, clean, and lubricate appliance parts as needed. </li><li>Read schematics, wiring diagrams, and use diagnostic tools like multimeters. </li><li>Repair or replace defective components, including circuit boards, motors, belts, and heating elements. </li><li>Ensure compliance with regulations regarding the recovery and recycling of refrigerants. </li><li>Maintain a clean, well-stocked company vehicle. </li><li>Communicate effectively with customers and provide clear service explanations. </li><li>Utilize our Service Systems Process to manage service calls efficiently. </li></ul> <p>Qualifications</p> <ul> <li>Minimum of 5 years' experience in appliance repair and installation. </li><li>Strong customer service and communication skills. </li><li>Ability to adapt communication styles to ensure a great customer experience. </li><li>Strong organizational skills to document job details for future reference. </li><li>Willingness to collaborate, share knowledge, and continuously improve processes. </li><li>Ability to communicate with dispatchers to ensure accurate scheduling. </li><li>Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle. </li><li>Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices. </li></ul>