<p>Job description:</p> <p>Job Summary: Responsible for assisting the Financial Center Manager in all aspects of sales and service, management, and audit and control for the assigned branch.</p> <p>Essential Functions</p> <p>The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.</p> <ul> <li>Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model. </li><li>Leads and coaches team members to best in class internal and external customer service. </li><li>Proactively seek to bring in external business via disciplined calling and sales efforts. </li><li>Participate in the development and management of sales activities and processes for the branch. </li><li>Be an ambassador of technology by utilizing the customer relationship management platform. </li><li>Act as a product/services referral source for various bank departments including loans, trust and investments. </li><li>Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate. </li><li>Support branch management to oversee operations, administration, staffing, audits, compliance, and security. </li><li>Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings. </li><li>Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures. </li><li>Perform other tasks as may be assigned by management. </li></ul> <p>Compliance</p> <ul> <li>Comply with all applicable regulations and Bank policies regarding employment and employment law. </li><li>Participate in annual compliance and other job-related training. </li><li>Comply with applicable bank regulations, Bank policies and procedures. </li><li>Comply with Bank's internal privacy and ethics standards. </li></ul> <p>Relationships and Contacts</p> <p>Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank</p> <p>External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism</p> <p>Education and Experience</p> <ul> <li>High School diploma or equivalent required; Associates or Bachelor's degree preferred </li><li>Previous banking or relevant work history and supervisory experience preferred </li></ul> <p>Skills and Competencies</p> <ul> <li>Sales experience and/or demonstrated aptitude and desire to succeed at business development activities </li><li>Thorough knowledge of Bank products and services </li><li>Excellent customer service skills </li><li>Demonstrated verbal and written communication skills </li><li>Ability to interact well with Team members and customers </li><li>Good Supervisory and coaching skills </li><li>Strong attention to detail and accuracy </li><li>Basic computer skills </li><li>Ability to multi-task and remain organized </li><li>Ability to achieve sales goals through relationship-based selling techniques </li><li>NMLS required </li><li>Ability to use sound judgment when making decisions on behalf of the Bank </li></ul> <p>Working Conditions</p> <p>Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.</p> <p>Penn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>