<p>Overview</p> <p>Provides support with the daily actives of a medical office by performing the following duties and other duties as assigned. Work schedule is variable including days (majority), evenings and weekends. May be asked to work holidays and/or overtime.</p> <p>Responsibilities</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <ul> <li>Answer phones, takes and relays messages </li><li>Enters messages and prescription refills in the EPIC system </li><li>Reads and responds to Patient MyChart Messages </li><li>Sorts postal and interoffice mail for distribution </li><li>Makes appointments for patients </li><li>Checks in patients for appointments verifying and updating demographic, guarantor and insurance information </li><li>Registers new patients in our computer system </li><li>Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system </li><li>Collects co-payments and works with PFC's for self-pay payments as needed </li><li>Balances cash drawer and fills out the cash drawer logs </li><li>Work referral work queues to call patients and schedule appointments and link referrals to appointments </li><li>Makes public address and announcements as instructed </li><li>Pages personnel as necessary </li><li>Able to properly call in a 'Code' to switchboard and abled to announce 'Codes' properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for verification. </li></ul> <p>EDUCATION AND EXPERIENCE</p> <p>High school diploma or general education degree (GED)</p> <p>CERTIFICATION AND LICENSURE</p> <p>N/A</p> <p>SKILLS AND ABILITIES</p> <p>Previous reception or medical facility experience preferred. Ability to multi-task in a fast paced environment. Keyboarding efficiency at 35 wpm required. Computer knowledge preferred. Appointment and demographic programs utilized.</p> <p>SPECIAL PHYSICAL DEMANDS</p> <p>The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.</p> <p>While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</p> <p>LEVEL OF SUPERVISION</p> <p>Work is performed according to specific procedure and methods, but the incumbent must make minor decisions using independent judgement required in order to adapt to routine situations.</p> <p>SUPERVISES</p> <p>N/A</p>