<p>Senior Engineer - Cloud & Infra Management</p> <p>Location:Hartford, CT (onsite)< <</p> <p>Act as focal point for all IT infrastructure and application related changes< Drive adoption and adherence of Change management process across the organization< Responsible for ensuring correct approvals for changes ensure change freeze periods are adhered to and uses judgment to assess risk and impact for exceptions< Responsible for running and management of the weekly CAB review approve changes communication reporting and metrics process improvement< Monitor and take appropriate actions on expedited and emergency changes outside business hours Also drive the reduction on the number of Emergency Changes due to lack of planning< Drive emergency changes via emergency change management process< Work closely with release management teams to coordinate and manage ChangeRelease requests through all phases of their lifecycle< Develop and distribute weeklymonthly dashboards related to all Change activities Establish KPIs and measure the effectiveness of all Changes implemented< Leading the assessment analysis development documentation and implementation of changes based on requests for change< Manage stakeholder expectations with respect to change and management activities Act as a liaison between technical and business stakeholders Communicate planned change and release activities with all stakeholders and management< Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for change management< Minimum 35 years of relevant experience working as changerelease manager< Should possess good understanding of ITIL V3 service lifecycle modules< Should have strong verbal written communication and interpersonal skills< Lead role while acting as a liaison with internalexternal customers< Strong IT service management skills< Should have exposure to ITSM ticketing tools ie ServiceNow Cherwell Symphony Summit etc Good interpersonal organization and customer services skills Experience of working within Change Configuration or Release in a demanding and complex environment ITIL Intermediate OR Expert Certified Certification on market leading ITSM ticketing tools would be preferred Pune or Bengaluru Prior experience in IT service management roles service transition processes Knowledge of ITIL best practices Communication skills Client facing role and collaboration Hartford - Connecticut - USA8 - 10 Years10R Hartford - Connecticut - USA27-Mar-2026NACTIVE1451052</p> <p>Mandatory Skills : Change management</p>