<p>The Business Systems Support Administrator position is customer facing position, responsible for supporting and implementing strategies and initiatives geared toward promoting increased utilization of Provider Portal transactions - either through the deployment, training and promotion of existing functionality, development/implementation and promotion of enhancements to existing functionality or the development/implementation, training and promotion of new functionality - to facilitate improved transactional efficiency, reduce administrative costs and improve provider satisfaction with processing performance.</p> <p>MAJOR ACTIVITIES:</p> <ol> <li> <p>Ensures provider portal issues reported from key intake channels (ServiceNow, L2 PEAR Production Support, Provider Network Services, etc.) are reviewed, logged, and assigned.</p> </li><li> <p>Researches, troubleshoots and either resolves or identifies a path to resolve issues submitted by providers either via emails or phone calls.</p> </li><li> <p>Assist with provider portal registration, deployment, and provisioning activities.</p> </li><li> <p>Provides provider training by either referring them to training documents or providing hands on verbal/visual training on how to use the system and conducts walk-throughs on how to complete a transaction in the system.</p> </li><li> <p>Supports provider outreach campaigns. Conducts outreach calls to notify providers of platform changes and any revised logon procedures.</p> </li><li> <p>Recommends process improvements to management to enhance the provider experience.</p> </li><li> <p>Develops and maintain positive working relationships with external customers, vendors, and other functional areas.</p> </li><li> <p>Performs other duties as assigned.</p> </li><li> <p>Bachelor's degree in computer technology, business administration, health administration or related field field/equivalent experience.</p> </li><li> <p>3-5 years relevant experience in a managed care setting.</p> </li><li> <p>Proficiency with Microsoft Office Products: Word, Excel, and PowerPoint.</p> </li><li> <p>Strong analytical skills, attention to detail as well as strong oral, written, interpersonal and presentation skills.</p> </li><li> <p>Ability to self-start, self-motivate and work independently, as well as the ability to adjust priorities as required.</p> </li></ol> <p>IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.</p> <p>Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.</p>