<p>Desktop Support</p> <p>Desktop Support</p> <p>BH Job ID: 4287</p> <p>SF Job Req ID:</p> <p>Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</p> <p>Job Summary</p> <p>Field Service Technicians are the customer facing team of the IT organization providing local IT support services in a self-directed manner that is focused on meeting team goals and the goals of the IT organization. A Field Service Technician is responsible for daily break/fix activities, user request fulfillment, PC setup and deployments to end users, and onsite support for other infrastructure teams.</p> <p>Responsibilities</p> <ul> <li>Onsite break/fix support in both office and manufacturing environments (PC's/multifunction printers). </li><li>Ongoing operational responsibilities for defined solutions. </li><li>Perform technical, administrative, and support work in the installation and operation of new and existing PC systems. </li><li>Execute defined client computing lifecycle processes. </li><li>Assist with support of business/sector specific infrastructure. </li><li>Assist with support and hands on activities of network and server infrastructure. </li><li>Assist with end user M&A projects. </li><li>Troubleshoot, assist and work with other IT team members to resolve user support issues. </li><li>Follow and promote defined ticket management procedures including the use of standard ticket management tools. </li><li>Work as part of a team to deploy defined technology solutions to physical location and business users. </li><li>Participate in project teams that improve IT and business operations. </li><li>Provide user training when necessary. </li></ul> <p>Required Qualifications:</p> <ul> <li>Minimum 2 years job experience in IT </li><li>Certifications in the field or Associate degree </li><li>Broad technical IT knowledge and awareness of industry trends </li><li>Operational Experience - Root Cause Analysis, process, risk reduction, security and controls, change management </li><li>Experience troubleshooting </li><li>Experience with Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8, Windows 10) </li><li>Experience with Microsoft Office 365 Suite (2010/2013/2016) </li><li>Experience with Microsoft Software (O365, SharePoint, Teams, Visio) </li><li>Experience with PC Hardware troubleshooting (Dell & HP) </li><li>Experience with Printing Devices, Desktop/Multifunction (HP, Xerox + others if possible) </li></ul> <p>Travel & Work Arrangements/Requirements</p> <p>Site based, up to 25% travel</p> <p>Key Competencies</p> <ul> <li>Self-motivated and able to work with limited direction </li><li>Strong verbal, written, and interpersonal communication skills </li><li>Will be required to interact with a wide range of users </li><li>Must be able to organize work to meet objectives </li><li>Good analytical and problem-solving skills with the ability to work in a team setting required </li><li>Ability to work as part of a virtual team </li><li>Success working in cross functional teams </li><li>Experience in effective relationship/conflict management </li><li>Customer service </li><li>User incident and request ticketing systems (Service Now) </li><li>Remote Support </li><li>Multitasking with prioritization </li></ul> <p>What we Offer</p> <p>At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitmen</p> <p>Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.</p>