<p>Essential Job Functions:</p> <ul> <li>Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions. </li><li>Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges. </li><li>Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. </li><li>Offer alternative transportation solutions as necessary by analyzing internal and external account metrics. </li><li>Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). </li><li>Communicate with shipper and consignee contacts regarding exception notification and problem resolution. </li><li>Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. </li><li>Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner. </li><li>Duties, responsibilities and activities may be assigned or changed from time to time </li></ul> <p>Minimum Requirements:</p> <ul> <li>Bachelor's degree in business, logistics, supply chain, or management preferred. </li><li>Experience in the transportation industry preferred. </li><li>Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred. </li><li>Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word. </li><li>Highly effective communication, both verbal and written. </li><li>Attention to detail, organizational skills, and customer focused. </li><li>Ability to work weekend rotation when scheduled. </li></ul>