<p>Overview</p> <p>Fiber Optic Center, Inc., (FOC) is an international stocking distributor helping our customers make the best cable assemblies in the world. These cables go into global systems supporting current telecommunications and will enable IOT for the future.</p> <p>Headquartered out of Southeastern Massachusetts, conveniently linked to both Providence, RI and Boston, MA. We are the trusted resource globally for fiber optic components, equipment, supplies, latest technologies, innovative automations, and industry talent.</p> <p>Based on years of global experience and on our teammates' vast manufacturing knowledge, we have become a highly specialized technical expert, an industry leader, and preferred choice for most of the world's top fiber professionals. We have developed industry connections to the most innovative optical products and technologies. This coupled with a deep understanding of the products we sell and processes we support allows us to add significant value to our customers' operations.</p> <p>Build your future with Fiber Optic Center, Inc.</p> <p>Job Description</p> <p>As an Accounts Receivable / Billing Representative at Fiber Optic Center, Inc., you will play a crucial role in supporting our accounts receivable processes and contributing to effective cash flow management. You will be responsible for accurate financial record-keeping, driving cash collections, and building strong cross-functional relationships.</p> <p>Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; phone activity with customers; professional, templated email correspondence with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions and/or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly.</p> <p>The ideal candidate is a highly motivated self-starter with excellent communication skills, and the ability to prioritize tasks, manage multiple projects, and adapt to rapidly changing priorities.</p> <p>This position requires strong analytical and problem-solving skills, meticulous attention to detail, and the ability to understand the broader impact of transactions across the organization, collaborating daily with the Accounting Manager, on billing, collections and accounts receivable management.</p> <p>Accounts Receivable / Billing Representative Key Responsibilities:</p> <ul> <li>Prepare and issue daily customer invoices and drop shipments. </li><li>Monitor aging accounts to identify and follow up on outstanding invoices. </li><li>Submit and upload invoices on customer portals. </li><li>Issue credits for Return Material Authorizations. </li><li>Contact customers regarding overdue payments and negotiate payment arrangements. </li><li>Provide quick customer response to inquiries. </li><li>Enter customer deposits, ACH transfers and wire transfers in cash receipts. </li><li>Reconcile accounts and ensure accurate posting to ledger accounts. </li><li>Analyze and calculate debt to ensure accurate financial reporting. </li><li>Research short payments or none payments for follow-up to collect remaining balances and documenting customer disputes, administrative errors, incorrect billing, or deliberate underpayment. </li><li>Maintain accurate records of account statuses and collection efforts. </li><li>Manage Month End Point of Sales Reports. </li><li>Manage Customer Credit References. </li></ul> <p>Accounts Receivable / Billing Representative Skills and Qualifications</p> <p>Required</p> <ul> <li>Knowledge of billing procedures and collection activities. </li><li>Ability to manage multiple priorities and adhere to strict monthly close reporting requirements. </li><li>Holds self-accountable to achieving individual and team goals. </li><li>Accuracy and attention to detail. </li><li>Excellent internal and external communication and customer service skills. </li><li>Ability to use confidential information in a professional manner to achieve collections targets/goals. </li><li>Proficiency with Microsoft Office (Excel, Word, Outlook). </li><li>ERP Experience. </li></ul> <p>Preferred</p> <ul> <li>2+ years' collections experience. </li><li>Experience with Sage Intacct. </li><li>Experience with Tier 1 ERP systems (e.g., Oracle, NetSuite, SAP) a plus, but not required. </li><li>Proven experience as an Accounts Receivable Specialist or similar role. </li></ul> <p>Key attributes</p> <ul> <li>Desire to exceed measurable performance goals. </li><li>Team player with highest level of integrity. </li><li>Organizational skills & a results-oriented self-starter attitude. </li><li>Willing and desire to learn. </li></ul> <p>Benefits:</p> <ul> <li>Fiber Optic Center offers a benefits package which includes comprehensive medical, dental, life and worker's compensation insurance as well as paid holidays, vacation and sick time. A 401k retirement plan is also available with possible profit-sharing opportunities. </li></ul> <p>Location</p> <ul> <li>New Bedford, MA </li><li>Hybrid position (in office and remote) </li><li>In office at headquarters in New Bedford, MA </li><li>Remote requires a dedicated, secure office space </li></ul> <p>Job Type</p> <ul> <li>Full-time </li></ul> <p>Paid Training:</p> <ul> <li>Yes </li></ul>