<p>Pay Range: $16.00 - 21.99 hourly</p> <p>Job Description: Your Piece of the Puzzle</p> <p>NFM's Contact Center is a fast-paced, team environment where you'll play a critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you're also empowered to offer solutions that exceed their expectations.</p> <p>Job Duties: A Day in the Life</p> <ul> <li>Answer the Call: Provide a world-class customer service experience </li><li>Dig Deep: Understand customer needs in order to find the right solution </li><li>Play Your Part: We count on you to be the jack-of-all-trades! </li><li>Work Smarter, Not Harder: Use your resources internally to exceed customer expectations </li><li>Be a Closer: Seal the deal and create customers for life </li></ul> <p>Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.</p> <p>Qualifications: Can You Check These Boxes?</p> <ul> <li>High School Diploma or GED preferred </li><li>Positive, upbeat attitude </li><li>6+ months customer service experience preferred </li><li>Basic computer skills required </li><li>Basic knowledge of Word, Excel, Outlook and Internet Explorer </li><li>Ability to work night, weekend and/or early morning hours based on business needs </li><li>Bilingual speaking is bonus </li><li>Pre-employment screening includes, but isn't limited to, criminal background check </li></ul> <p>#zr</p>