<p>THE POSITION</p> <p>Are you looking for an opportunity to become part of a dynamic team? The Department of Human Services (DHS), Bureau of Administrative Services (BAS), Division of Support Services is looking for a Management Analyst 1 to provide division support and serve as a Automotive Liaison. This is a perfect opportunity to showcase your analytical and organizational skills in a new and exciting way. If you want to take the next step with a Commonwealth career and enjoy professional growth, then we encourage you to apply today!</p> <p>DESCRIPTION OF WORK</p> <p>As a Management Analyst 1, you will oversee all matters and issues related to the department's automotive fleet. This will include purchasing vehicles and equipment, assigning leased vehicles. processing accident claims, and updating vehicle registrations, license plates, and gas cards. You will also issue EZ Pass transponders and maintain a master list to ensure appropriate coding for toll payments to the Pennsylvania Turnpike Commission (PTC). This role requires solid organizational skills and effective communication to coordinate with facility purchasing agents ordering vehicles and equipment, while ensuring purchases are from approved, contracted vendors. In addition, you will complete quarterly reports, maintain cumulative records of all equipment assigned to DHS, and attend meetings and conferences as needed.</p> <p>Work Schedule and Additional Information:</p> <ul> <li>Full-time employment, 37.5 hours per week </li><li>Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. </li><li>Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week, after successful completion of training. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview. </li><li>Salary: In some cases, the starting salary may be non-negotiable. </li><li>You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. </li></ul> <p>REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY</p> <p>QUALIFICATIONS</p> <p>Minimum Experience and Training Requirements:</p> <ul> <li>One year of experience as an Administration and Management Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) performing technical management analysis work; or one year of experience in technical management analysis work, and a bachelor's degree; or </li><li>Any equivalent combination of experience and training. </li></ul> <p>Other Requirements:</p> <ul> <li>You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. </li><li>You must be able to perform essential job functions. </li></ul> <p>How to Apply:</p> <ul> <li>Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). </li><li>If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. </li><li>Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. </li><li>Failure to comply with the above application requirements may eliminate you from consideration for this position. </li><li>All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. </li></ul> <p>Veterans:</p> <ul> <li>Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. </li></ul> <p>Telecommunications Relay Service (TRS):</p> <ul> <li>711 (hearing and speech disabilities or other individuals). </li></ul> <p>If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</p> <p>The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</p> <p>EXAMINATION INFORMATION</p> <ul> <li> <p>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</p> </li><li> <p>Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</p> </li><li> <p>Your score is valid for this specific posting only.</p> </li><li> <p>You must provide complete and accurate information or:</p> </li><li> <p>your score may be lower than deserved.</p> </li><li> <p>you may be disqualified.</p> </li><li> <p>You may only apply/test once for this posting.</p> </li><li> <p>Your results will be provided via email.</p> </li></ul> <p>Learn more about our Total Rewards by watching this short video!</p> <p>See the total value of your benefits package by exploring our benefits calculator.</p> <p>Health & Wellness</p> <p>We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*</p> <p>Compensation & Financial Planning</p> <p>We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.</p> <p>Work/Life Balance</p> <p>We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*</p> <p>Values and Culture</p> <p>We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.</p> <p>Employee Perks</p> <p>Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.</p> <p>For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.</p> <ul> <li>Eligibility rules apply. </li></ul> <p>01</p> <p>How many years of full-time professional experience developing, analyzing, or recommending improvements in processes, methods, or procedures that are managerial rather than programmatic, do you possess? (Examples of this type of work: work methods and procedures, procurement, organizational structures, administrative policies, information technology, forms, records management, and the use of space, equipment, and facilities.)</p> <ul> <li>1 year or more </li><li>Less than 1 year </li><li>None </li></ul> <p>02</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>03</p> <p>How much graduate coursework have you completed in law, management, administration, statistics, or industrial engineering? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.</p> <p>If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.</p> <p>You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.</p> <ul> <li>30 credits or more </li><li>Less than 30 credits </li><li>None </li></ul> <p>04</p> <p>You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.</p> <p>All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.</p> <p>Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.</p> <p>If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.</p> <p>If you have general questions regarding the application and hiring process, please refer to our FAQ page.</p> <ul> <li>Yes </li></ul> <p>05</p> <p>WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE</p> <p>Serves as the Automotive Liaison for the Department of Human Services (DHS) on all issues related to the department's automotive fleet. Communicates with agency representatives, legislative liaisons, vendors, and staff to answer questions relating to fleet problems on areas such as insurance, repairs, accidents, disposals, and non-payment of bills. Utilizes customer service skills when dealing with adversarial situations.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints. </li><li>B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions BUT referred issues or complaints to someone else for resolution. </li><li>C. I have successfully completed college-level coursework related to public speaking, public relations, or education </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>06</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below..</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience answering general questions. </li><li>Your experience resolving issues or complaints. </li><li>Your level of responsibility. </li></ul> <p>07</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>08</p> <p>WORK BEHAVIOR 2 - QUALITY ASSURANCE</p> <p>Reviews and analyzes data including purchase orders, accident reports, inventory logs, and other motor vehicle records such as registrations, license plates, and gas cards to assist in the determination of appropriateness and accuracy. Communicates findings and initiates action to make adjustments or corrections.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience analyzing reported data. My analysis included a verification for accuracy of content. </li><li>B. I have experience analyzing reported data. Someone else was responsible for the verification and accuracy of content. </li><li>C. I have successfully completed college-level coursework related to data analysis, statistics, or logic. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>09</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience analyzing data. </li><li>Your experience verifying content. </li></ul> <p>10</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>11</p> <p>WORK BEHAVIOR 3 - POLICY DEVELOPMENT</p> <p>Develops, recommends, and implements policies that positively affect the automotive fleet division. Conducts research on federal and state regulations to ensure policies are within guidelines.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience developing AND implementing policies. I was also responsible for monitoring existing policies and making changes as needed. </li><li>B. I have experience monitoring existing policies and implementing any necessary changes. Someone else was responsible for the establishment of the initial policies. </li><li>C. I have successfully completed college-level coursework related to public policy, policy development, or policy design. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>12</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience developing policies. </li><li>Your experience monitoring policies. </li><li>Your level of responsibility. </li></ul> <p>13</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>14</p> <p>WORK BEHAVIOR 4 - WRITTEN COMMUNICATION</p> <p>Writes and compiles information for reports, manuals, letters, memoranda, training materials, agendas, and presentations to convey information or respond to correspondence. Formats document submissions for review, approval, and distribution to personnel.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience writing various reports and documents. I was responsible for the final document that conveyed customized information to the intended recipients. </li><li>B. I have experience drafting various reports and documents. I was responsible for compiling a portion or a draft of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients. </li><li>C. I have successfully completed college-level coursework related to business, writing, technical writing, English composition, journalism, or communication. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>15</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The type(s) of documents you wrote or drafted.. </li><li>Your specific duties and level of responsibility. </li></ul> <p>16</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>Required Question</p> <p>Employer Commonwealth of Pennsylvania</p> <p>Address 613 North Street</p> <p>Harrisburg, Pennsylvania, 17120</p> <p>Website http://www.employment.pa.gov</p>