<p>Job Description</p> <p>The Specialist I has a depth of knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This position may collaborate with customers, vendors, industry consultants, and company management in order to drive results. This role supports IT projects. This position may guide and share knowledge with other IT staff.</p> <ul> <li>Maintain critical planning, monitoring, and reporting processes as well as required documentation, for the timely coordination and completion of project tasks </li><li>Translate customer and business requirements into practical and affordable solutions </li><li>Coordinate, direct, and lead project status meetings, confirm milestones, and ensure goals are achieved </li><li>Ensure that project deliverables and schedules are met by technical resources; manage escalation to the appropriate IT resource management when needed; provide feedback to technical resource manager on the performance of technical staff </li><li>Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions </li><li>Leverage outside vendors, contactors, technical teams, and other departments to drive for results </li><li>Other duties as assigned </li></ul> <p>Preferred Qualifications</p> <ul> <li>Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or related technical discipline </li><li>May require Certified Network Engineer (CNE or CNE/NT) or Certified Network Administrator (CNA) credentials or other applicable certifications </li><li>Five (5) years related experience in technical services for hardware/software engineering and/or production support of Information Technology (IT) services </li><li>Ability to effectively adapt to rapidly changing technology and apply it to business needs </li><li>Demonstrated strong technical and non-technical communication skills, both oral and written </li><li>Strong team-oriented interpersonal skills </li></ul>