<ul> <li> <p>Actively practices customer service by displaying flexibility, team spirit, open communication, effective listening, respect, honesty, courtesy, and accountability when dealing with all external and internal customers.</p> </li><li> <p>Maintains confidentiality, integrity and ethics in work performance and relationships.</p> </li><li> <p>Displays a team approach by communicating with others, integrating and accepting ideas and accepting and offering help to others.</p> </li><li> <p>Using skills outlined in Requirements section:</p> </li><li> <p>Write interpretive clinical reports relevant to the patients' care and/or clinical operations.</p> </li><li> <p>Work with the clinical IT group to design and modify queries and/or reports to the support the Clinical IT team as well as supporting clinical departments, both for ad-hoc and automated/scheduled reporting.</p> </li><li> <p>Utilize the database software and structure of the key clinical application, which may be but not limited to Sybase, SQL, MS Access, etc.</p> </li><li> <p>Analyze which report writer software is compatible with each application, so that the completed reports can be imbedded to the users' front-end application for on-demand reports.</p> </li><li> <p>Ensure an efficient and reliable environment through SQL standard, as well as custom monitoring processes; thus being proactive in identifying potential problems with automated processes and solutions.</p> </li><li> <p>Expand or modify business intelligence and analytics system to serve new purposes or improve work flow.</p> </li><li> <p>Provide Help Desk Services with documentation on any trouble shooting issues (access, accuracy, efficiency and functionality) that end users may encounter with running reports, to minimize calls to the on-call support staff.</p> </li><li> <p>Retain documentation on all report requests, specifications, version history, and supply duplicate reports in both production and test where possible.</p> </li><li> <p>Use the computer in the analysis and solution of Healthcare Organization's business problems, such as development of integrated production and inventory control and cost analysis systems.</p> </li><li> <p>Collaborate with clinical team, Clinical managers and Senior Clinical Managers to prioritize reporting requests according to the data governance principles of CCHC.</p> </li><li> <p>Install new versions of report writing software as needed to insure effective support and operations of the application/database environment.</p> </li><li> <p>Performs other analytics related work duties as assigned.</p> </li><li> <p>Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.</p> </li><li> <p>Assess the usefulness of pre-developed application packages and adapt them to a user environment.</p> </li><li> <p>Confer with clients on the nature of their current information processing or computation needs as they relate to the requested report/program.</p> </li><li> <p>Challenges current working practices to; identify process improvement opportunities and presents recommendations and solutions to management.</p> </li><li> <p>Consult with management to ensure agreement on system principles like service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.</p> </li><li> <p>3 years of experience in working with MSSQL Server</p> </li><li> <p>3 years developing SQL Queries using Microsoft SQL Server 2016 and above.</p> </li><li> <p>3 years of experience designing, writing, maintaining Epic Analytics reports, dashboards and metrics.</p> </li><li> <p>3 years of experience designing, writing, maintaining Microsoft SQL Server stored procedures.</p> </li><li> <p>Current Epic Cogito Analytics certifications.</p> </li><li> <p>Caboodle Data Model</p> </li><li> <p>One or more subject matter Clarity Data Model</p> </li><li> <p>Cogito</p> </li><li> <p>SlicerDicer preferred</p> </li><li> <p>Ability to use complex expressions to calculate, group, filter, parameterize, optimize and format custom reports</p> </li><li> <p>Work effectively with all members of a clinical & technical project teams</p> </li><li> <p>Demonstrated project estimation experience</p> </li><li> <p>Strong verbal, written and interpersonal communication skills</p> </li><li> <p>Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.</p> </li><li> <p>Excellent analytical and problem-solving skills, including high degree of attention to detail and accurate processes.</p> </li><li> <p>Self-motivated to be able to work independently and with a team.</p> </li><li> <p>Bachelor's degree (B.S. or B.A.) from an accredited four-year college or university, or equivalent combination of education and experience.</p> </li></ul>