<p>Life at MX</p> <p>We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.</p> <p>Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the financial industry.</p> <p>Tech Support Specialist</p> <p>Reporting to: Customer Support Manager</p> <p>Non-Exempt</p> <p>Job Summary</p> <p>MX is hiring a Technical Support Specialist who will provide advanced technical support and team escalations, drive innovation, and nurture the growth of both the support team and our clients. You will cover any and all additionally assigned tasks or duties.</p> <p>Job Duties</p> <ul> <li> <p>Provide advanced technical support to clients and customers, addressing highly complex inquiries and issues related to APIs, integrations, and other advanced topics.</p> </li><li> <p>Independently monitor and manage ticket and chat queues, proactively identifying trending issues and taking initiative to resolve them swiftly.</p> </li><li> <p>Collaborate closely with specific fintechs, FI's, or Partners, demonstrating a deep understanding of their unique technical needs and providing tailored support.</p> </li><li> <p>Take the lead in elevating the technical knowledge of the support team, actively organizing training sessions, and sharing advanced insights.</p> </li><li> <p>Spearhead self-initiated and approved projects that drive innovation and improvements within the support function, demonstrating a high level of autonomy and strategic thinking.</p> </li><li> <p>Foster exceptional mentoring relationships with support team members, actively guiding their growth and development through personalized coaching and knowledge sharing.</p> </li><li> <p>Drive growth within the team by contributing to the development of each team member's potential through mentorship, training, and tailored guidance.</p> </li></ul> <p>Job Requirements</p> <ul> <li> <p>3+ years of customer support experience in a technical environment, showcasing a proven track record of resolving complex technical issues independently preferred</p> </li><li> <p>Working knowledge of APIs and data structures.</p> </li><li> <p>Adept at API troubleshooting.</p> </li><li> <p>Development experience.</p> </li><li> <p>A proven ability to autonomously manage time and workload effectively, balancing routine support tasks with strategic projects.</p> </li><li> <p>Demonstrated capability to analyze and resolve intricate technical challenges with innovative solutions.</p> </li><li> <p>Strong written and verbal communication skills for conveying complex technical concepts to diverse audiences</p> </li><li> <p>Willingness to always learn and improve, plus an independent way of working.</p> </li></ul> <p>Work Environment</p> <p>At MX, we utilize a hybrid work model, which allows us to attract top talent and increase impact through collaboration. Our team members enjoy a balance of remote work and in-office days. Travel expectations for remote employees is about 15%, and the company covers travel expenses for remote employees. Local employees will utilize in-office time on a weekly basis Tuesday through Thursday. Both local and remote employees can take advantage of our incredible office space with onsite perks like company-paid meals, onsite massage therapist, golf simulator, and meditation room to name a few.</p> <p>Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship, now or in the future, will be considered for this role.</p> <p>At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother's lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.</p> <p>MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.</p>