<p>What We Need We are seeking a highly motivated Operations Analyst I who thrives both independently and as part of a team. You'll play a key role in maintaining and supporting our automation scheduling tools and related applications.</p> <p>What's in It for You COCC offers a collaborative, growth-oriented environment and a full suite of benefits, including:</p> <p>Hybrid work schedule and generous PTO for work/life balance Customized onboarding and role-specific training Career pathing programs and professional development Access to industry-leading training (SANS, PluralSight, CBTNuggets) Competitive compensation and comprehensive benefits On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition reimbursement and one-on-one career coaching DEIB initiatives that encourage you to bring your whole self to work Financial wellness support and peer recognition programs</p> <p>What You'll Do Application Set-up & Support (50%)</p> <p>Install the AppWorx automation tool on established servers with support from an Operations Analyst II Set up and support processes co-owned by Item Processing and Operations Assist with product evaluations, implementations, system enhancements, upgrades, and issue resolution Perform system maintenance, including recurring password changes per COCC security policy Review and manage CollaborateNow tickets to ensure timely issue resolution Adhere strictly to Change Control and procedural requirements Provide support for off-hours production issues Assist operations staff as needed</p> <p>Monitoring of Failures and Successes (25%)</p> <p>Monitor AppWorx to ensure proper setup and functioning Review logs for failures across all applicable platforms Review daily and nightly reports to confirm successful production, transmissions, and backups</p> <p>Implementations & Upgrades (15%)</p> <p>Test software upgrades prior to live deployment with guidance from an Operations Analyst II Coordinate upgrades in accordance with Change Control processes</p> <p>Miscellaneous (10%)</p> <p>Work and communicate effectively as part of a team Participate in Disaster Recovery testing</p> <p>What You'll Bring</p> <p>Knowledge of Linux operating systems and technical concepts Strong analytical and troubleshooting skills with exceptional attention to detail Experience working with an automation scheduler tool Knowledge of general programming concepts (preferred)</p> <p>Education & Experience</p> <p>Bachelor's degree in Computer Science or equivalent work experience Minimum three years in a technical support discipline (network, infrastructure, system admin, advanced support, systems analyst, development, etc.) Minimum 2-3 years' experience with an automated scheduling tool (e.g., Tidal Automation, JAMS) Knowledge of Powershell and/or SQL is a plus</p> <p>Salary range for this role is $53,000K-$71,800K per year</p>