<p>Position Summary</p> <p>Under the general supervision of the Veterans Home Administrator (Commandant) at WVHK, this Office Operations Associate provides a wide range of program administrative support, serving as receptionist, providing information: handling phone and web inquiries; entering data into the computerized record, preparing documents; providing support for meetings; preparing identification cards; assisting with funeral and burial details and document preparation; compiling data for unit reports; preparing correspondence, forms and reports; scheduling and conducting tours; producing and collecting materials; updating inventories; proofing, organizing and producing forms, records and directories; filing records, cross-training staff for back, and providing support to Admissions & Discharges staff and the Commandant.</p> <p>Click to view a copy of the full Office Operations Associate job description.</p> <p>Salary Information</p> <p>Starting wage is $20.63 per hour.</p> <p>The position includes an attractive employee benefits package.</p> <p>Office Operations Associate is in pay schedule-pay range 02-10.</p> <p>Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Pay for current State employees may vary based on applicable provisions in the Compensation Plan.</p> <p>Job Details</p> <p>This position works Monday through Friday, 8:00 a.m. to 4:30 p.m., with no overtime or weekends.</p> <p>Work is performed on-site. Remote work is not available. Travel is unlikely.</p> <p>Due to the nature of the position, WDVA will conduct a caregiver background check prior to an offer of employment.</p> <p>Employment in this position is contingent upon passing a pre-employment tuberculosis (TB) skin test.</p> <p>A 12-month probationary period may be required.</p> <p>Qualifications</p> <p>Required qualifications that will be reviewed in the first step of the process are experience:</p> <ul> <li> <p>Providing administrative support in an office setting (e.g., generating and sending correspondence, scheduling meetings, preparing reports, responding to phone and email inquiries, printing and distributing informational materials, managing office inventory, assisting with projects, receiving and filing documents, paging, etc.)</p> </li><li> <p>Providing customer service (e.g., greeting visitors, taking inquiries, answering questions, showing empathy, respecting customer rights, providing information, following up with customer, being compassionate, allowing customer to express frustration, giving directions, making announcements, etc.)</p> </li></ul> <p>In addition to the qualifications reviewed in the first step of the process, qualifications that will be reviewed in next steps are experience and/or education:</p> <ul> <li> <p>Performing data entry and recordkeeping duties *</p> </li><li> <p>Multi-tasking and organizing work assignments</p> </li><li> <p>Working on a team</p> </li><li> <p>Maintaining confidentiality of sensitive information</p> </li></ul> <p>Items marked with an asterisk (*) are required.</p> <p>How To Apply</p> <p>You must apply online on WiscJobs. Click the link to view?instructions for Applying to State Service.?You will be required to attach a resume. Attaching a letter of qualifications is highly recommended.?To make it easier to apply, save your documents on WiscJobs before attaching them with your application.</p> <p>Your resume and letter must describe your education, training, and experience related to the required and preferred qualification/s listed in the "Qualifications" section of the job announcement. Click the link to view tips for writing and what to include in your resume and letter of qualifications.</p> <p>NOTE: You cannot update or change the documents once the application is submitted.?Make certain that your attached documents are how you want them to be before you click Submit.</p> <p>Current permanent, classified state employees who are eligible for transfer or demotion into a position assigned to pay schedule-pay range 02-10, should complete the online application process.</p> <p>What happens next? After the established deadline, resumes and letters will be reviewed by one or more job experts, and the most-qualified applicants will be invited to participate in the next step of the selection process. Failure to complete all steps of the online process, including submitting a resume and letter, will result in an incomplete application, which will not be considered.</p> <p>The State of Wisconsin offers a special program for qualified veterans with a 30%-or-greater, service-connected disability rating, Veterans Non-competitive Appointment (VNCA). Click the link to view more information on the VNCA process and to apply for eligibility verification. Veterans that have applied and been verified through the VNCA job posting, Job ID 3375, should email the contact below and mention your eligibility and interest in the position. Current state employees in permanent positions are not eligible for non-competitive appointment.</p> <p>Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.</p> <p>Questions can be directed to J Lea Roberts at jlea.roberts@wisconsin.gov or 608-266-3344.</p> <p>Deadline to Apply</p> <p>All application materials must be submitted by 11:59 p.m. on April 9, 2026.</p>