<p>Staffmark is hiring a Customer Care Specialist in Crystal Lake, IL. If you have a knack for technical support, enjoy working with cross-functional teams, and are passionate about delivering excellent customer service, this could be the perfect opportunity for you!</p> <p>Pay: $15.00 - $24.00/hr, depending on experience</p> <p>Schedule:</p> <ul> <li>1st Shift: Monday - Friday, 8:00 AM - 5:00 PM </li><li>Some weekend availability may be required </li></ul> <p>What You'll Do:</p> <ul> <li>Respond to phone and email inquiries about product specifications, technical issues, and order status </li><li>Serve as the main point of contact between customers (e.g., plant engineers) and internal teams such as engineering, sales, and logistics </li><li>Enter and manage customer orders in the ERP system </li><li>Coordinate shipping, special order requests, and resolve delivery or logistics issues (e.g., returns, customs delays) </li><li>Use manuals and engineering documentation to guide customers through installation and configuration </li><li>Support devices like pressure and temperature transmitters (APT/ATT-series); escalate advanced issues when needed </li><li>Maintain detailed CRM logs of interactions, solutions, and follow-ups </li><li>Generate internal reports highlighting customer feedback, common issues, and service trends </li><li>Provide customer insights to engineering and product teams </li><li>Participate in training sessions to stay informed on product updates and technical enhancements </li></ul> <p>What You'll Bring:</p> <ul> <li>Strong communication skills - both verbal and written </li><li>Technical aptitude - ability to understand industrial instrumentation and protocols (e.g., HART/FF) </li><li>Customer-first mindset - empathetic, solution-oriented, and responsive </li><li>Organizational skills - ability to prioritize and multitask in a fast-paced environment </li><li>Team player - collaborative approach to problem-solving across departments </li></ul> <p>Why You'll Love This Job:</p> <p>We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.</p> <p>Interested? Click "Apply Now" and a dedicated recruiter will reach out to discuss this excellent opportunity!</p> <p>The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting.</p> <p>After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.</p>