<p>We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging, deployment, data migration, and user support to ensure a smooth transition to updated hardware.</p> <p>Key Responsibilities</p> <ul> <li>Perform end to end PC refresh tasks including imaging, data backup/restore, application setup, and user profile migration. </li><li>Coordinate deployment schedules with end users and provide onsite or remote technical assistance. </li><li>Document refresh progress, update asset management tools, and maintain accurate inventory records. </li><li>Troubleshoot hardware and software issues encountered during the refresh process and escalate when necessary. </li><li>Meet weekly deliverables and deployment targets to ensure project timelines are achieved </li></ul> <p>Required Skills & Qualifications</p> <ul> <li>Experience with Windows OS imaging using SCCM, including deployment and basic troubleshooting. </li><li>Strong customer service skills with the ability to work directly and effectively with end users. </li><li>Solid understanding of hardware components, device setup, configuration, and asset tracking systems. </li><li>Ability to work independently, manage workload efficiently, and meet deployment timelines. </li><li>Hands-on experience with Windows 11 setup, configuration, troubleshooting, and user migration activities. </li><li>Proficiency in Excel for generating hardware requirement reports, deployment progress reports, and completion summaries. </li><li>Good working knowledge of ServiceNow, including ticket updates, asset management, and workflow navigation. </li></ul> <p>Preferred Qualifications (Nice to Have)</p> <ul> <li>Experience with SCCM, Intune, or similar deployment tools. </li><li>Hands-on experience with large-scale PC refresh or enterprise hardware rollout initiatives. </li></ul> <p>Salary Range- $65,000-$70,000 a year</p> <p>#LI-SP3</p> <p>#LI-VX1</p>