<p>Job Description</p> <p>Investigates internal and external complaints and provides corrective and preventive actions in conjunction with lab management. Reviews and evaluates lab processes and recommends quality and/or process changes.</p> <p>Job Responsibility</p> <p>Investigates complaints, implement solutions in conjunction with lab management</p> <p>Maintain, track and trend complaints</p> <p>Performs Root Cause Analysis as needed</p> <p>Works with lab management to establish and collect performance improvement metrics</p> <p>Collects, prepares and analyzes quality reports for trends. Work with lab management for action plans as applicable</p> <p>Assists departmental management to prepare for PI meetings</p> <p>Maintains accurate documentation and tracking of PT including corrective actions</p> <p>Helps to prepare for and participate in regulatory inspections</p> <p>Reviews test/EMR validations with LIS</p> <p>Performs audits, document findings and review action outcomes</p> <p>Assists in updating quality system policies</p> <p>Communicates with internal and external clients</p> <p>Act as representative for QM in meetings</p> <p>Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.</p> <p>Job Qualification</p> <ul> <li>Bachelor's Degree required, or equivalent combination of education and related experience. </li><li>Current License to practice as a Clinical Laboratory Technologist or Cytotechnologist in New York State preferred, plus specialized certifications as needed. </li><li>1-3 years of relevant experience, required. </li><li>Additional Salary Detail </li></ul> <p>The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).</p>