<p>Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer workstations (desktops and laptops) on the local area network (LAN). Recommends and schedules repairs. Provides end user support for all LAN- based applications.</p> <p>Essential Responsibilities and Duties</p> <ul> <li>Installs, modifies, and makes minor repairs to personal computer hardware and software systems. </li><li>Provides technical assistance and training to system users. </li><li>Installs and/or assists other service personnel in installation of hardware and peripheral components such as, monitors, keyboards, printers, and disk drives. </li><li>Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. </li><li>Builds and deploys current software using an imaging utility. </li><li>Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. </li><li>Instructs users in use of equipment, software, and manuals. </li><li>Recommends or performs minor remedial actions to correct problems. </li><li>Coordinates activities with Technical Support Help Desk, Systems Support, Infrastructure Support, or other information technology groups. </li><li>Replaces defective or inadequate software. </li><li>Refers major hardware problems to service personnel for correction. </li><li>Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. </li><li>Other duties as assigned. </li></ul> <p>Essential Responsibilities and Duties Continued Minimum Qualifications</p> <ul> <li>Associate's degree in related field. </li><li>One (1) year related full time experience. </li></ul> <p>Trade off 1:1 in experience/education requirement.</p> <p>Preferred Qualifications</p> <p>A+ Certification.</p> <p>Knowledge, Skills & Abilities</p> <ul> <li>Customer service oriented with good verbal and written communications skills. </li><li>Great work ethics. </li><li>Excellent documentation skills. </li><li>Ability to work closely with user community of staff and faculty. </li><li>Team-oriented and be able to work closely with team members. </li><li>Experience supporting personal computers and mobile devices (cell phones, tablets); experience with Windows Operating System platforms to current version; experience installing and configuring the standard Microsoft Office suite including Exchange/Outlook to the current version; network support knowledge; experience with desktop management systems (Microsoft Intune, SCCM, MECM; Apple Jamf) and drive imaging solutions (RIS, WDS, SCCM, MECM). </li><li>Experience with Apple Computer technologies. </li><li>Experience in a Higher Education environment. </li><li>Browser and Antivirus support. </li><li>Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. </li><li>Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. </li></ul> <p>Non-Essential Responsibilities and Duties Special Instructions</p> <p>Salt Lake Community College will complete a criminal background check on the finalist.</p> <p>Applicants must be authorized to work in the United States. US Citizenship is preferred, but non-citizens may be considered if they possess valid employment authorization.</p> <ul> <li>Full consideration will be given to applicants who apply on or before the priority review date indicated above. </li><li>More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx </li></ul> <p>SLCC Highlights</p> <p>Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.</p> <p>Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.</p> <p>FLSA Non-Exempt SLCC Information</p> <p>Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.</p> <p>Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.</p>