<p>The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine.</p> <p>Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.</p> <p>Wolfpack Perks and Benefits</p> <p>As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.</p> <p>What we offer:</p> <ul> <li>Medical, Dental, and Vision </li><li>Flexible Spending Account </li><li>Retirement Programs </li><li>Disability Plans </li><li>Life Insurance </li><li>Accident Plan </li><li>Paid Time Off and Other Leave Programs </li><li>12 Holidays Each Year </li><li>Tuition and Academic Assistance </li><li>And so much more! </li></ul> <p>Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.</p> <p>Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.</p> <p>Essential Job Duties</p> <p>The Service Coordinator is an integral hub for service, communication, and organization within the NC State Veterinary Hospital. This position ensures operations adhere to service standards for current and prospective clients, referring veterinarians, and internal teams. The Service Coordinator coordinates patient referrals, consultations, and appointments, maintains accurate medical and administrative records, and supports the overall workflow of assigned services. Acting as a subject matter expert, the Service Coordinator develops and maintains training resources, supports departmental staff, and provides backup coverage for front-facing Client Service Representatives and other roles as needed. This role requires a proactive, detail-oriented problem-solver who thrives in a fast-paced environment, demonstrates exceptional communication and organizational skills, and ensures seamless coordination across hospital teams while supporting the Hospital's mission, policies, and SOPs.</p> <p>Key Responsibilities</p> <ul> <li>Referral & Service Coordination: Manage patient consultations, referrals, and appointments based on medical status, ensuring accurate scheduling, timely adjustments, and communication with clinical teams and referring veterinarians. </li><li>Medical & Administrative Records: Collect, verify, and summarize information from multiple sources, maintain accurate electronic and paper records, consent forms, and documentation, and audit medical records and invoices to identify and resolve discrepancies. </li><li>Client & rDVM Liaison: Serve as a behind-the-scenes liaison for clients and referring veterinarians, responding to concerns, providing updates, and ensuring satisfaction and service continuity. </li><li>Financial & Operational Support: Provide initial financial estimates for referrals, monitor deposits and billing accuracy, process transactions, and collaborate with the Business Office to resolve discrepancies and maintain operational efficiency. </li><li>Emergency & Problem Solving: Assess urgent situations, triage concerns according to hospital guidelines, notify clinical staff promptly, and facilitate appropriate follow-up, including patient discharge and referral coordination. </li><li>Training & Team Support: Develop and maintain training manuals, provide guidance and cross-training to new or temporary staff, support hospital information system use, and provide backup coverage for Client Service Representatives and Clinical Liaisons. </li></ul> <p>Key Qualifications</p> <ul> <li>Communication Skills: Ability to maintain professional and effective communication under pressure. </li><li>Customer Service Excellence: Demonstrated passion for helping people and providing a positive, empathetic experience. </li><li>Administrative Proficiency: Strong multitasking skills with the ability to manage phones, emails, referrals, and financial documentation simultaneously. </li><li>Adaptability: Readiness to support the team and assume multiple roles as operational needs dictate. </li><li>Physical Requirements: Ability to lift up to 30 pounds frequently, with or without reasonable accommodations. </li></ul> <p>Other Responsibilities</p> <ul> <li>Other duties as assigned. </li></ul> <p>Qualifications</p> <p>Minimum Experience/Education</p> <p>High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.</p> <p>Preferred Qualifications</p> <ul> <li>Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines. </li><li>Excellent verbal and written communication skills, and strong organizational and multitasking skills. </li><li>Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. </li><li>Ability to interpret hospital guidelines and client needs to determine emergency situations. </li><li>Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases. </li></ul> <p>Required License or Certification</p> <p>N/A</p> <p>Valid NC Driver's License required No Commercial Driver's License Required? No</p>