<p>Essential Job Responsibilities:</p> <p>Daily tasks and responsibilities include, but are not limited to the following:</p> <p> </p> <ul> <li>Demonstrate flexibility in satisfying customer demands which include shipping and receiving, mail services, and records </li><li>Provide the highest level of prompt and friendly customer service </li><li>Monitor and ensure well-maintained tidiness in office workstations, break areas, and other office space </li><li>Maintain all logs and reporting documentation in a timely manner </li><li>Ensure inventory of shipping supplies is up to date; replenished with adequate quantities in a timely manner </li><li>Receiving package deliveries and preparing outgoing package shipments (courier, UPS, DHL, and FedEx) </li><li>Receiving material shipments and re-stocking, ensuring the storage spaces are maintained orderly </li><li>Lifting heavy boxes, files, or paper when needed </li><li>Take directions from supervisor or site manager </li><li>Participate in cross-training in print and tax processing support </li><li>Provide backfill as needed </li><li>Availability for overtime during busy season </li></ul> <p> </p> <p>QUALIFICATIONS:</p> <ul> <li>2+ years of customer service experience </li><li>High school diploma or equivalent (GED) </li><li>Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) </li><li>Excellent verbal and written communication skills </li></ul> <p> </p> <p>REQUIREMENTS</p> <ul> <li>Strong organizational skills, attention to details </li><li>Ability to work with minimal supervision </li><li>Ability to run a variety of tasks while fostering teamwork </li><li>Ability to learn various programs and applications </li><li>Ability to lift up to 55 lbs. </li><li>Ability to consistently adhere to business procedure guidelines and policies, and company safety standards </li><li>Accountability to meet the employer's attendance policy </li><li>Ability to take and follow directions </li><li>Professional presence </li><li>Participate in cross-training in print and tax processing support </li></ul>