<p>Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, manages provider schedules, handles cash and credit card transactions, maintains medical records, answers busy phone lines, checks patients in to clinic, and provides support services to medical and mental health staff.</p> <p>Essential Responsibilities and Duties</p> <p>Managing patient care flow for three clinics by answering phones, scheduling appointments, ensuring the completion of patient intake requirements, taking payments, and notifying provider of patient arrival</p> <p>Essential Responsibilities and Duties Continued</p> <ul> <li>Assist patients with the registration process, including obtaining demographic information, checking eligibility in Banner, assisting the patient in completing required documents on the patient portal or on paper forms. </li><li>Enter patient intake information into electronic medical record, Medicat, and ensure information is complete and accurate. Scan documents into the record as needed. </li><li>Assemble accurate medical information by compiling and maintaining electronic and/or physical patient records. </li><li>Responsible for answering Center for Health and Counseling main telephone lines as well as assist all staff and patients. </li><li>Greet patients professionally both in person and on the phone. </li><li>Quickly answer or properly refer questions and issues. </li><li>Optimize provider schedules and patient satisfaction with efficient scheduling. </li><li>Comfort patients by anticipating anxieties and effectively answering questions and providing updates. </li><li>Ensure availability of treatment information by filing, retrieving, and updating patient records. Obtain revenue by collecting and recording payments, paying attention to account balance, and explaining copayments and balance limits to patients. </li><li>Protect patients' rights by maintaining confidentiality of personal and financial information. </li><li>Maintain office inventory and equipment by checking stock to determine inventory levels; anticipating supply needs; placing and expediting supply orders; verifying receipt of supplies; and scheduling equipment service and repairs. </li><li>Facilitate communication between medical and mental health providers and patients. </li><li>Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information. </li><li>Maintain operations by following policies and procedures; reporting needed changes. </li><li>Contribute to team effort by reporting and assisting in resolving issues with clinic processes. </li><li>Attending staff meetings and participating in required College and center-specific trainings. </li><li>Travel between clinics, attending to supply needs, maintaining a clean and organized workspace. </li><li>Other duties as assigned. </li></ul> <p>Minimum Qualifications</p> <ul> <li>High School Diploma or equivalent. </li><li>One (1) year experience working in an office setting in a receptionist/front desk role. </li><li>Part-time experience may be considered on a prorated basis. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Business office specific education or training </li><li>Proficiency in language in addition to English </li><li>A valid driver's license is preferred </li></ul> <p>Knowledge, Skills & Abilities</p> <ul> <li>Ability to provide friendly and efficient services to patients, providers and members of the campus community. </li><li>Ability to handle confidential material. </li><li>Familiarity with electronic medical record databases and common office equipment and programs. </li><li>Competency in basic math and cashiering. </li><li>Self-motivated, able to work independently and as part of a team. </li><li>Organization and time-management skills to manage a variety of tasks effectively. </li><li>Ability to handle crisis situations in a supportive manner and resolve customer concerns. </li><li>Follow written and oral instructions and directions effectively. </li><li>Strong business English skills, including effective writing, spelling and vocabulary. </li><li>Greet patients professionally in-person and telephonically. </li><li>Quickly answer questions or properly refer issues to correct department. </li><li>Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. </li><li>Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. </li></ul> <p>Non-Essential Responsibilities and Duties Special Instructions</p> <ul> <li>Cover letter and resume required with dates of employment and references. </li><li>Please indicate on your resume if your work experience is full time or part time. </li><li>Successful completion of a criminal background check may be required for this position. </li></ul> <p>SLCC Highlights</p> <p>Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.</p> <p>Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.</p> <p>FLSA Non-Exempt SLCC Information</p> <p>Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.</p> <p>SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.</p> <p>This position is subject to a successful completion of a criminal background check.</p>