<p>IMPORTANT APPLICATION INSTRUCTIONS:</p> <ul> <li>Upload Resume or Curriculum Vitae for automatic population of information to the application. </li><li>The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application. </li><li>Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate. </li><li>In the "My Experience" section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents. </li></ul> <p>Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.</p> <p>Job Description</p> <p>SUMMARY:</p> <p>Reporting to the Director of Human Resources Operations, the Human Resources Operations Generalist works as part of a team in the Human Resource Service Center serving as the first point of contact for handling inquiries from employees and others regarding benefits, payroll, talent acquisition and development, classification and compensation, and all other HR-related issues and processes. This role will have an emphasis on document management in addition to normal Operations Generalist responsibilities.</p> <p>PRINCIPAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li> <p>Provide customer service in an academic and professional environment by answering phone calls, emails and coordinating the ticketing system to provide support.</p> </li><li> <p>Determine when it is appropriate to direct inquiries to subject matter experts within the Human Resources departments.</p> </li><li> <p>Handle inquiries through a variety of delivery methods and is able to work in a fast-paced environment that is detail oriented.</p> </li><li> <p>Work effectively with a broad range of constituencies in a diverse community.</p> </li><li> <p>Maintain highest degree of confidentiality at all times.</p> </li><li> <p>Work with a ticket system to support the employee experience and to track inquiries, gather data, monitor response time and increase accuracy.</p> </li><li> <p>Maintain general knowledge of processes related to including but not limited to: benefits, leaves of absence, payroll, compensation, recruitment and employee and labor relations.</p> </li><li> <p>Identify workflow solutions and make recommendations to resolve and support the university community.</p> </li><li> <p>Promote teamwork and quality service through daily communication and coordination with other departments.</p> </li><li> <p>Process I-9 and other HR related forms.</p> </li><li> <p>Performs other duties as assigned.</p> </li><li> <p>Management retains the right to add or change job duties at any time.</p> </li></ul> <p>QUALIFICATIONS:</p> <p>REQUIRED:</p> <ul> <li> <p>Bachelor's degree from accredited college or university.</p> </li><li> <p>Minimum 2 years of demonstrated progressive HR generalist experience in a complex organization.</p> </li><li> <p>Strong customer service skills.</p> </li><li> <p>Ability to influence at all levels using excellent communication, problem-solving, and interpersonal skills.</p> </li><li> <p>Knowledge of employment laws and regulations.</p> </li><li> <p>Commitment to creating an equitable and inclusive environment.</p> </li><li> <p>Willingness to travel to off-campus meetings as needed.</p> </li><li> <p>Ability to work flexible hours and to have a strong physical presence on campus. Some remote work flexibility available.</p> </li></ul> <p>PREFERRED:</p> <ul> <li> <p>Experience in a higher education environment.</p> </li><li> <p>Experience in a unionized environment.</p> </li></ul> <p>PROCEDURE FOR CANDIDACY</p> <p>Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.</p> <p>Compensation: $61,000 - $64,000 annually. The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/</p> <p>Montclair State University considers factors such as, but not limited to, the scope and responsibilities of the position, the candidate's relevant work experience, education, skills, and internal equity when extending an offer.</p> <p>Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions.</p> <p>Department</p> <p>HR Operations</p> <p>Position Type</p> <p>Professional - Non-Faculty</p> <p>Contact Information:</p> <p>For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.</p> <p>Inclusion Statement</p> <p>Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.</p> <p>EEO/AA Statement</p> <p>Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.</p> <p>Additional information can be found on the website at</p> <p>www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/</p> <p>Title IX and 34 C.F.R. 106 Policy</p> <p>Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/</p>