<p>About the role:</p> <p>Samsara's IT team delivers best-in-class systems, support, and experiences to empower our teams to work effectively and efficiently. As the Executive Support IT Lead, you will be the primary point of contact for SVPs, C-level executives, and their executive assistants - providing seamless, white-glove technical support at all times. You'll own the executive support experience end to end: resolving technical issues quickly, anticipating needs, and enabling productivity with minimal disruption. This role requires exceptional technical expertise, strong interpersonal skills, and a calm, results-driven approach in high-pressure environments.</p> <p>This is an in-office position requiring 5 days per week (Monday-Friday) in our San Francisco, CA HQ office. Relocation assistance will not be provided for this role.</p> <p>You should apply if:</p> <ul> <li>You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. </li><li>You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. </li><li>You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. </li><li>You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. </li></ul> <p>In this role, you will:</p> <ul> <li>Serve as the dedicated IT point of contact for Samsara's C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues. </li><li>Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise. </li><li>Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution. </li><li>Provide hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms. </li><li>Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement. </li><li>Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration. </li><li>Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements. </li><li>Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. </li></ul> <p>Minimum requirements for the role:</p> <ul> <li>5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+), ideally in a fast-paced or high-growth environment. </li><li>Fluency with enterprise SaaS platforms, especially those that enable collaboration and executive productivity (Google Workspace, Zoom, Slack, Okta, Atlassian Suite). </li><li>Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices. </li><li>Strong understanding of A/V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events. </li><li>Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders. </li><li>Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations. </li><li>Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues. </li><li>Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision. </li><li>Bachelor's degree in a technical field (e.g., Computer Science, Information Systems) or equivalent hands-on experience and certifications. </li></ul> <p>An ideal candidate also has:</p> <ul> <li>Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or enhance support workflows. </li><li>A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations. </li><li>A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience. </li></ul>