<p>A GSOC Operator plays a critical role in monitoring, detecting, and responding to security</p> <p>threats for an organization on a global scale. Below is a comprehensive job description that</p> <p>outlines the key responsibilities, qualifications, skills, and attributes typically expected for this</p> <p>position.</p> <p>Multiple Shifts Available</p> <p>Morning and Overnight</p> <p>Alarm Monitoring:</p> <ul> <li>Use alarm systems to monitor alarms. </li><li>Alert customer staff immediately if a security incident occurs. </li><li>Escalate issues according to the customer's threat matrix. </li><li>Provide regular reports on security incidents and alarm activations. </li></ul> <p>Remote Credential Management:</p> <ul> <li>Assist in setting up access rights for new employees and vendors. </li><li>Manage and update credentials in Credential Management systems. </li><li>Ensure dual credentialing is monitored for both systems. </li><li>Respond to requests for credential management from the customer. </li></ul> <p>Remote Access Management:</p> <ul> <li>Provide remote access support to authorized customer personnel. </li><li>Ensure secure access through the security system. </li><li>Assist in troubleshooting any access issues that may arise by passing along to Engineer. </li></ul> <p>Inbound Phone Call Management:</p> <ul> <li>Answer incoming phone calls to the GSOC 24/7, 365 days a year. </li><li>Provide excellent customer service to callers. </li><li>Route calls to the appropriate person or department as needed. </li><li>Maintain a log of calls for record-keeping and follow-up. </li></ul> <p>Travel and Risk Management:</p> <ul> <li>Manage alerts and notifications through Intelligence platform for travel-related risks. </li><li>Conduct routine analysis of global threats that could impact travelers. </li><li>Communicate directly with travelers regarding safety information or alerts. </li><li>Ensure travelers are informed of any relevant risks during their trips. </li></ul> <p>Emails:</p> <ul> <li>Responding Quickly: When you receive an email during your shift, make sure to reply </li></ul> <p>within 5 minutes. This helps everyone stay informed and keeps communication flowing</p> <p>smoothly.</p> <ul> <li>Completing Tasks: If an email has a task for you, try to finish it while you're on duty. If </li></ul> <p>you can't finish it in time, don't worry-just make sure to let the next person know what</p> <p>needs to be done.</p> <ul> <li>Handover Information: At the end of your shift, if you have any unfinished tasks, write </li></ul> <p>down everything the next person needs to know. This makes it easier for them to pick up</p> <p>where you left off.</p> <p>Incident Response:</p> <ul> <li>Act Quickly: If you notice any security problems or alarms, take action right away. The </li></ul> <p>faster you respond, the better you can help prevent any issues.</p> <ul> <li>Work with Others: If something happens, communicate with the on-site security team </li></ul> <p>and any emergency services that may need to be involved. Teamwork is key to resolving</p> <p>problems effectively.</p> <ul> <li>Use Alert Tools: Use the systems we have, like Worldcue and Preparis, to send out </li></ul> <p>alerts. Before you send any messages using these tools, make sure to get approval from</p> <p>your supervisor. This helps ensure the right information goes out to everyone.</p> <p>Communication:</p> <ul> <li>Be the Contact Person: You will be the main point of contact for anything related to </li></ul> <p>security. Make sure you communicate promptly and clearly with everyone involved.</p> <ul> <li>Provide Updates: Keep everyone informed about what's going on with security. </li></ul> <p>Regularly share updates about incidents and any new concerns with management and</p> <p>key team members.</p> <ul> <li>Collaborate with Other Teams: Work closely with other departments, like IT and </li></ul> <p>facilities management, to help solve security issues together.</p>