<p>Requisition Number Stu333P Position Type Student Worker Department Department of Student Workers Job Title Student Worker - Office of Financial Aid Customer Service Academic Year 2024-2025 Classification Student Worker Pay Rate Starting rate $11.00/hr</p> <p>Position Summary Information</p> <p>Hours per week Up to 20 hrs/week Days Worked Flexible Hours/Shift worked Flexible</p> <p>Posting Detail Information</p> <p>Job Summary/Basic Function</p> <p>The Office of Financial Aid is seeking a student to provide a variety of tasks to assist the office.</p> <p>Required Qualifications</p> <ul> <li>Must be reliable, dependable, and able to follow instructions and work independently, using pre-established guidelines </li><li>Ability to maintain strict confidentiality </li><li>Customer service skills </li><li>Willingness to ask questions when something is not known </li><li>Ability to speak clearly and professionally </li><li>Attention to detail and accuracy </li><li>Computer skills (Proficiency in Microsoft Word, Excel, etc.) </li><li>Willingness to perform varied duties </li><li>Ability to multitask and work with multiple projects at one time </li><li>Work well independently and in a team setting </li><li>Can maintain at least a 2.25 GPA (cumulative) </li><li>Must complete 3 required clearances (PA Criminal Background, Child Abuse History, and FBI Fingerprints). </li></ul> <p>Preferred Qualifications</p> <ul> <li>Previous experience working in an office setting </li><li>Reflect the diversity of our student population </li><li>Bilingual or Multi-lingual </li><li>Due to the extensive training involved, preference is given to applicants who are able to work, not only during the fall and spring semesters but also over the winter and summer breaks. </li></ul> <p>Job Duties</p> <p>Tasks may include but are not limited to:</p> <ul> <li> <p>Answer general emails in the Financial Aid inbox</p> </li><li> <p>Scanning/indexing documents into OnBase imaging system</p> </li><li> <p>Customer service tasks such as:</p> </li><li> <p>Answering emails, working referrals, taking messages, and scheduling appointments accordingly</p> </li><li> <p>Greeting walk-in guests and answering general financial aid questions</p> </li><li> <p>Access general information in Banner system</p> </li><li> <p>Organize, stamp, and deliver documentation to an appropriate staff member</p> </li><li> <p>Outreach to students (telephone, email)</p> </li><li> <p>Occasionally assist with data entry</p> </li><li> <p>Assist students with outstanding requirements</p> </li><li> <p>Assemble mailings</p> </li><li> <p>Filing</p> </li><li> <p>Other duties as assigned</p> </li></ul> <p>Working Conditions and Physical Effort</p> <ul> <li>Be able to sit and use a computer for the length of shift </li></ul> <p>Posting Open Date 06/20/2024 Posting Close Date 04/30/2025 Special Instructions to Applicants</p> <p>Previous experience is not required. We will provide training to all.</p> <p>A cover letter and resume are optional but preferred.</p> <p>We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.</p> <p>Quicklink for Posting/Requisition https://jobs.millersville.edu/postings/11820</p>