<p>Description</p> <p>This role provides Tier 2 support for macOS devices, applications, and peripherals within an enterprise environment. It involves troubleshooting system issues, assisting with configuration and maintenance, and supporting end users with daily technical needs. The specialist ensures smooth integration of Mac systems with enterprise services and escalates complex issues when necessary.</p> <p>LOCATION: On-site in Washington DC</p> <p>Salary: 50-75K</p> <ul> <li> <p>Perform macOS troubleshooting for hardware, software, and connectivity issues.</p> </li><li> <p>Support Apple-based applications, system updates, and user configurations.</p> </li><li> <p>Assist with device provisioning, imaging, and deployment using MDM tools.</p> </li><li> <p>Manage user accounts, permissions, and profiles in enterprise environments.</p> </li><li> <p>Document incidents, resolutions, and procedures in the ticketing system.</p> </li><li> <p>Support integration with enterprise services such as VPN, email, and printers.</p> </li><li> <p>Provide customer service and end-user training as needed.</p> </li><li> <p>Escalate unresolved issues to senior staff or Tier 3 support.</p> </li><li> <p>Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.</p> </li><li> <p>Troubleshoot basic networking issues including WLAN and VPN.</p> </li><li> <p>Use enterprise ticketing systems such as ServiceNow to manage work.</p> </li><li> <p>Follow established procedures and escalate issues appropriately.</p> </li><li> <p>Utilize MDM tools (Jamf, Intune) when applicable.</p> </li><li> <p>Support Apple Business Manager (ABM) processes.</p> </li><li></li></ul>