<p>Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.</p> <p>Position is part-time, 1st shift, 24 hours per week.</p> <p>Job Duties:</p> <ul> <li>Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery. </li><li>Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling. </li><li>Ensures that clients are announced to appropriate staff person. </li><li>Schedules ongoing appointments for other Harbor locations. </li><li>Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned. </li><li>Performs opening/closing duties as assigned. </li><li>May float to other locations as needed. </li></ul> <p>Requirements</p> <ul> <li>High school diploma or equivalent required with two years of closely related office experience strongly preferred. </li><li>Must have previous experience in data entry. </li><li>Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required. </li><li>Must be proficient and accurate in computer use, including Microsoft Word. </li><li>Knowledge of skills to work with youth/adults affected by trauma preferred. </li></ul> <p>About Harbor:</p> <ul> <li>A leading provider of mental health and substance use treatment for over 100 years </li><li>350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year </li><li>Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! </li></ul> <p>Why Work for Harbor?</p> <p>It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:</p> <ul> <li></li><li>Medical, dental, and vision coverage </li><li>Retirement plan with company match </li><li>Generous paid time off, sick time, and paid holidays </li><li>Tuition and professional license reimbursement programs </li><li>Clinical supervision hours offered </li><li>Employee referral bonuses </li><li>Ability to make a difference in your community! </li></ul>