<p>Waste Connections is looking for an experienced Dispatcher to join the team at our hauling location in Charlotte, NC.</p> <p>DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. </li><li>Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage. </li><li>Assisting driver(s) when a pickup or delivery is in question before servicing. </li><li>Scheduling and dispatching work to various employees and departments throughout the day. </li><li>Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency. </li><li>Assist in covering other lines of business when needed. </li><li>Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily. </li><li>Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. </li><li>Works collaboratively with supervisors - ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers. </li><li>Coordinating missed pickups and emergency pickups. </li><li>Responding to internal and external customers in a timely manner. </li><li>Maintain appropriate disposal log. </li><li>Other job-related duties as assigned. </li></ul> <p>JOB REQUIREMENTS:</p> <ul> <li>High school diploma or equivalent preferred. </li><li>2 years of Dispatcher experience in a transportation or logistics atmosphere preferred. </li><li>Excellent organization and communication skills, both orally and written. </li><li>Ability to multitask. </li><li>Experience with Microsoft Word, Excel and Outlook </li><li>Bilingual English/Spanish strongly preferred </li><li>Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset. </li></ul> <p>Apply today and Connect with Your Future!</p> <p>We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.</p> <p>Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.</p> <p>#ACOffice</p>