<p>Hilton Garden Inn Danbury is hiring for a Guest Service Representative (Hotel Front Desk Agent). This position will require a flexible schedule and the availability to work 7am-3pm on some days and 3pm-11pm on others. Must be proficient with computers and a fast paced environment. Must be able to Multi-task. This can be a full time or part time position.</p> <p>Weekends and Holidays are required.</p> <p>Hilton OnQ Experience Preferred.</p> <p>We offer a fast paced, hotel environment with a very attractive employee travel plan.</p> <p>Responsibilities</p> <ul> <li>Perform all check-in and check-out tasks </li><li>Manage online and phone reservations </li><li>Inform customers about payment methods and verify their credit card data </li><li>Register guests collecting necessary information (like contact details and exact dates of their stay) </li><li>Welcome guests upon their arrival and assign rooms </li><li>Provide information about our hotel, available rooms, rates and amenities </li><li>Respond to clients' complaints in a timely and professional manner </li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs </li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests </li><li>Upsell additional facilities and services, when appropriate </li><li>Maintain updated records of bookings and payments </li></ul>