<p>Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.</p> <p>About this role</p> <p>The HVAC Controls Specialist serves as a technical expert providing comprehensive field support for Variable Refrigerant Flow (VRF) and Ductless systems with a strong emphasis on building automation integration and controls technology. This role combines deep HVAC controls knowledge with specialized VRF/Ductless expertise to support customers across the Eastern United States and nationally as needed.</p> <p>The HVAC Controls Specialist is responsible for advanced technical support, training, and problem resolution for both internal (Carrier) and external (distributor, contractor, and end-user) customers, with particular focus on controls integration, building automation systems, and communication protocols.</p> <p>This is an opportunity for candidates living in Eastern United States, particularly the following states: ME, VT, NH, MA, CT, RI, NY, PA, MD, VA, WV.</p> <p>We are also open to accept candidate for the Midwest region.</p> <p>Willingness to travel frequently (50%) with occasional short-notice requirements. Must reside within one hour of a major airport to support travel requirements</p> <p>We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we'll support your growth with paid-for external training programs and courses.</p> <p>Key Responsibilities</p> <p>Technical Support & Controls Integration</p> <ul> <li> <p>Provide expert-level troubleshooting assistance for VRF/Ductless controls systems via phone, electronic communication, and on-site visits</p> </li><li> <p>Support complex building automation integration projects involving BACnet, Modbus, and other industry-standard communication protocols</p> </li><li> <p>Assist customers with controls programming, system commissioning, and building automation platform integration</p> </li><li> <p>Work with Direct Sales, Independent Distribution customers, and Carrier Commercial Service offices to resolve technical challenges</p> </li></ul> <p>Training & Development (Conduct comprehensive multi-day technical training programs focusing on)</p> <ul> <li> <p>VRF/Ductless system controls and integration</p> </li><li> <p>Building automation system connectivity</p> </li><li> <p>Communication protocols (BACnet, Modbus, etc.)</p> </li><li> <p>System commissioning and troubleshooting methodologies</p> </li><li> <p>Develop advanced training materials for technical meetings and distributor/dealer events</p> </li><li> <p>Create controls-focused educational content for various customer segments</p> </li></ul> <p>Project Support & Implementation</p> <ul> <li> <p>Provide on-site project assistance for complex installations, system integration, and startup procedures</p> </li><li> <p>Utilize advanced system software and building automation platforms for commissioning and troubleshooting</p> </li><li> <p>Collaborate with product managers and engineering teams to enhance controls offerings and integration capabilities</p> </li><li> <p>Support warranty claim resolution and technical dispute negotiation</p> </li></ul> <p>Quality & Process Improvement</p> <ul> <li> <p>Track and analyze technical issues to identify product improvement opportunities</p> </li><li> <p>Support corporate initiatives including quality programs and The Carrier Way</p> </li><li> <p>Maintain detailed reporting on technical support activities and customer feedback</p> </li></ul> <p>Required Qualifications</p> <ul> <li> <p>High School Diploma or GED</p> </li><li> <p>4+ years of field experience in VRF and Ductless equipment service, VRF Controls integration, or building automation integration and/or programming</p> </li><li> <p>Ability to travel up to 50%</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li> <p>Bachelor's degree</p> </li><li> <p>Experience with VRF and Ductless equipment service and controls</p> </li><li> <p>Experience with warranty systems and quality improvement processes</p> </li><li> <p>Experience with major building automation platforms (i-Vu, ALC WebCTRL, and others)</p> </li><li> <p>Expertise in building automation systems integration and programming</p> </li><li> <p>Knowledge of communication protocols i.e., BACnet, Modbus, and other industry standards</p> </li><li> <p>Comprehensive understanding of commercial HVAC systems and controls architecture</p> </li><li> <p>Conflict resolution, negotiation, and problem-solving abilities in high-pressure environments</p> </li><li> <p>Track record of technical presentations and training delivery</p> </li><li> <p>Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</p> </li><li> <p>English written and verbal communication skills</p> </li><li> <p>Ability to work in various customer environments and adapt to changing priorities</p> </li></ul> <p>RSRCAR</p> <p>#LI-Remote</p> <p>Pay Range:</p> <p>$90,263 - $157,959 Annually</p> <p>Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.</p> <p>Job Applicant's Privacy Notice:</p> <p>Click on this link to read the Job Applicant's Privacy Notice</p>