<p>The Position</p> <p>Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department split between our Madison & Verona, WI locations. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.</p> <p>Responsibilities</p> <ul> <li>Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools </li><li>Maintaining PC life cycle - imaging, deploying, migrating, retiring PCs </li><li>Maintain IT equipment inventory </li><li>Address employee's questions surrounding Windows 10, Office 365 and mobile devices </li><li>Troubleshoot network connectivity issues </li><li>Troubleshoot VOIP phone issues </li><li>Upholding acceptable usage policies as outlined by the company handbook </li><li>Upholding IT security best practices outlined by the IT department </li><li>Assist IT management with physical networking tasks on occasion </li><li>Support and troubleshoot video conferencing technologies on PCs and in conference room environments </li><li>Light Active Directory administration </li></ul> <p>Requirements:</p> <ul> <li>Bachelor's degree or equivalent work experience </li><li>Proficiency in Microsoft Windows 10 in an Active Directory Domain setting </li><li>Proficiency in enterprise computer image deployment tools </li><li>Proficiency in Microsoft Office 365 desktop applications </li><li>Proficiency using remote support tools such as LogMeIn, Goverlan </li><li>Proficiency in troubleshooting TCP IP v 4 network issues </li><li>Excellent customer service skills </li></ul> <p>Preferred:</p> <ul> <li>A+ certification </li><li>Experience with ticketing systems </li><li>Experience with cloud MDM platforms </li></ul> <p>#LI-ONSITE</p>